Thunderbird/StatusMeetings/2011-05-31/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 462/600 = 77% (1 week ago:77%) (not sure why it's up!)
2. Top 5 active (getactive.rb)
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/unresponsive_script_error-c17tu
   • 8,http://getsatisfaction.com/mozilla_messaging/topics/fix_smtp_cannot_send_email_problems_by_deleting_passwords
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/font_markup_problems_in_the_compose_message_window
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashed_and_will_not_restart_it_just_keeps_crashing
   • 6,http://getsatisfaction.com/mozilla_messaging/topics/send_and_receive_emails
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 17 matt_678579 of Australia (v); 75 Wayne Mery of USA (v);14 rsx11m of USA (v); 101 chris ramsden aka xenos (v); 25 elcameleon1 (v); 6 david bienvenu; 3 ssitter (v) (gethappykludged.rb)
4. new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 98/1, Tue 123/3, Wed 111/4, Thu 99/2, Fri 86/11, Sat 62/4, Sun 33/4 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic