Thunderbird/StatusMeetings/2011-08-30/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 601/774 =77% (2 weeks ago:73%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 27,http://getsatisfaction.com/mozilla_messaging/topics/new_message_toolbar_removal
   • 22,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_messages
   • 21,http://getsatisfaction.com/mozilla_messaging/topics/printing_multiple_email_messages_in_thunderbird_6
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/address_book_disappeared_all_my_addresses_are_gone
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_6_is_slow
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 59 matt_678579 of Australia (v); 138 Wayne Mery of USA (v);50 rsx11m of USA (v); 131 chris ramsden aka xenos (v); 25 elcameleon1 (v); 13 jonathan_protzenko (v); 47 finitarry (v) (gethappykludged-m.rb)
4. new contributors: finitarry welcome!, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 270/10, Tue 146/8, Wed 280/5, Thu 276/10, Fri 233/16, Sat 182/9, Sun 200/9 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic