Thunderbird/StatusMeetings/2012-11-20/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 237/320 = 74% (2 weeks ago:83%)
2. Top 5 active (getactive-m.rb)
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/_done_compacting_then_inbox_is_empty
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/www_meetme_com
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_16_message_madness_spell_checker_on_steroids
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/email_wont_send_intermittently
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/importing_mail_settings_from_mac_10_7_lion_mail_app_does_not_work
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 118,sfhowes (v);103,wayne_mery (v);68,chrisramsden (v);67,stan_647060 (v);53,anje_yelf (v);26,finitarry (v);20,christ1 (v);14,rsx11m (v);12,elcameleon1 (v);(gethappykludged-m.rb)
4. new contributors: none this week! always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 102/4, Tue 114/3, Wed 128/1, Thu 135/5, Fri 105/4, Sat 84/3, Sun 59/4 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic