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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 430/655 = 66% (two weeks ago:71%)
  2. Top 5 active (getactive.rb)
  3. contributors - 133 matt_678579 of Australia (v);  ; 19 jc863662 aka mozuser (v) ; 17 warren_kulik (v); 9, Wayne Mery of USA (v);25 rsx11m of USA (v); 106 chris ramsden aka xenos (v); 41 davro (v); 10 abrath66 of usa(v); 15 thomasd_gs (v) (gethappykludged.rb)
  4. new contributors: none this week! - always looking for new contributors, roland AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 91/7, Tue 87/9, Wed 86/8, Thu 83/3, Fri 81/6, Sat 53/12, Sun 28/2 (getNumCreatedNumResolved.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT
  2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT

GS Stats Graphic

4-10April-Community stats for Mozilla Messaging.png