All Hands/Whistler2019

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What is it? -- Multiple team meetings, happening in the same city, at the same time + some opportunity to get together as one big group as well as with other teams as it makes sense. Then, on the last day, we have a fun social event for all, Mozilla-style!

The information on this wiki primarily applies to Full time and contractor staff. If you are a volunteer contributor or intern, please inquire to your coordinator.

Dates and Location

Monday, June 17 - Friday, June 21, 2019 (travel days are Monday the 17th & Saturday the 22nd) in Whistler, British Columbia, Canada.

We are staying at nine hotels in Whistler Village. We will have meetings at the Whistler Conference Centre and two hotels.

*For those countries where rest time is required on weekends (vs. work travel), Mozilla will cover a return on the next available work day, if you choose. This needs to pre-approved and pre-arranged.

Registration

This is an invite-only event. All full time and Upwork employees are expected to attend this all company event. Contractors, Vendors and seasonal employees are included on a case by case evaluation based upon team needs.

Advance registration is required. Attendees will need to wear their event badge at all times, including to evening events. We will have security at our events who will be ensuring everyone in our space should be there.

New Hires

We have a process to identify new hires each Monday and will invite them to book travel. No action necessary from managers other than to let them know about the event. Please work closely with your recruiting manager as they are aware of all deadlines.

All new hires must have a start date of May 28 or earlier and able to register/book travel by May 13.

Immigration

It is important to look into your entry requirements early as some may need to schedule an in-person biometrics appointment. You can check here to see whether you require only a valid passport, an eTA, or a visa to enter Canada: http://www.cic.gc.ca/english/visit/visas.asp. You should also research whether you need a transit visa if you have a layover or change planes in a country that requires it.

If you do need a visa you can request a visa invitation letter during registration.

Those who have committed certain legal infractions are not allowed to enter Canada (known as “inadmissible” under Canada’s immigration law). Check here to see if you might be "inadmissible" (you could be turned away at the border if you are inadmissible, so best to know ahead of time!): http://www.cic.gc.ca/english/information/inadmissibility/index.asp and http://www.ezbordercrossing.com/the-inspection-experience/prior-criminal-offenses/crossing-canadian-border-with-a-dui/#.VThVDRfnfVp

If you have concerns about being inadmissible while traveling to Canada for All Hands, please reach out to Casey McGill on the immigration team at cmcgill@mozilla.com as soon as possible.

Week at a Glance

Monday

  • Monday is travel/arrival day
  • Registration
  • Welcome Reception from 6:00 pm - 9:00 pm

Tuesday

  • Centrally located breakfast (incl guests) & lunch (no guests)
  • Whistler Dine-around

Wednesday

  • Centrally located breakfast (incl guests) & lunch (no guests)
  • Whistler Dine-around

Thursday

  • Centrally located breakfast (incl guests) & lunch (no guests)
  • Whistler Dine-around

Friday

  • Centrally located breakfast (incl guests) & lunch (no guests)
  • Closing event at The Roundhouse

Saturday

  • Breakfast (incl guests)
  • Departure day only. No scheduled activities.

Food, Drink & Events

Breakfast, lunch & snacks will be provided and paid for centrally for attendees. Breakfast is provided Tuesday - Saturday and lunch is provided Tuesday - Friday. Menus will be posted here closer to the event.

Allergies/preferences: We will ensure that all food/environmental allergies are taken into consideration and will always have gluten-free and vegan options. If you have severe allergies that we need to know about; you can indicate in registration.

Hosted Evening Events

We have evening events on the Monday and Friday nights.

Tuesday, Wednesday & Thursday Night Dinners

You'll be on your "own" for these three evenings and we'll provide pre-paid vouchers for specific restaurants in Whistler Village (upper and lower options). You will NOT be submitting expenses for these evenings, and any costs above the vouchers will not be reimbursed. A list of participating restaurants will be available by the end of March.

Groups, Restaurants & Reservations
  • Group dinners - All large (eight or more people) reservations must go through Lisa Carlson (email lcarlson@mozilla.com) and dinners must stay within the voucher amount. Lisa has contacts at every restaurant on the list and will cooridnate reservations. She is happy to help with reservations for fewer than eight as well.

The fine print:

  • Team events must be hosted using the vouchers, and stay within the voucher amount.
  • No expenses over voucher amounts will be approved.
  • Volunteer Contributors will their own vouchers.
  • In no case should employees expense or use MoCo corporate cards to cover purchases of alcohol outside of team dinners or the vouchers.
  • All restaurants in Whistler recommend advance reservations.

Hotel

Hotels are reserved during registration. Mozilla will pay for your hotel room with a check in date of Monday, June 17 and a check-out of Saturday, June 22. A link to self-book any pre/post stays at your hotel will be available, should that be part of your plan. Please do not book your hotel through Egencia.

Payment on Check-in

Everyone will be required to present a form of payment on check-in for incidentals. Upon check-in, the hotel will place a pre-authorization hold on your credit card for any incidentals you may incur during your stay (varies by hotel). Upon departure, the hold on your credit card will be removed.

We recommend providing a credit card. You can provide a debit card (but we really do not recommend it), but they do put a hold of funds on your card and has been problematic for some international travelers in the past. If you are not able to provide a credit or debit card, email mozilla@shworldwide.com and we'll work with the hotel on accommodating your needs.

Early Check-in or Late Check Out

Generally, check in begins at 4:00pm (varies by hotel). If you arrive before this time, you may preregister at the Front Desk. Should your room not be available, the Bellstand can assist you in storing your luggage while you begin to enjoy Whistler Village. Please note that hotels are unable to guarantee early check-in unless you pre-pay for the previous night.

Checkout time is at 11:00am.

Early Departure

Please contact mozilla@shworldwide.com if you change your reservation once you check in. There is typically an early departure fee, but we can sometimes negotiate the fee if we are made aware.

Pre/post

Links to self-book any pre/post stays - pre (June 14-16) & post nights (June 23-25) - will be emailed once hotels are assigned.

Travel

The Egencia portal open March 8 and booking instructions will be emailed to anyone approved to attend. New hires will have individual deadlines based upon hire/start date. Contractors, vendors, seasonal, status employees should wait to book travel until they get an email from Bmark@mozilla.com with specific instructions.

Specific instructions will be emailed to you about how to book, as we have a new process for anyone based outside the US, Canada & Central/South America. You will NOT be booking your All Hands travel in the new country based site.

To help you choose yours flights, please keep the below shuttle times in mind. Shuttles TO Whistler from YVR will be provided for flights arriving:

  • Sunday, June 16 between 10:00 and 16:30
  • Monday, June 17 between 07:00 and 21:00

Shuttles TO YVR will be provided for flights with scheduled flight departure times (and you should plan to leave Whistler 5+ hours prior to your flight):

  • Saturday, June 22 between 06:00 and 23:00

Should you need to reach someone for special circumstances or changes that can't be done online:

  • Call: +1 (877) 264-1622 or +1 (417) 521-0273; Hours of operations are Monday – Friday (except holidays) 5:00 AM– 5:30 PM PST or 8:00 AM – 8:30 PM EST (2 pm - 11 pm UTC). If you call outside these hours, you will get an after hours agent, who may not be as helpful.
  • Email: groupagents@customercare.egencia.com. The email is monitored Monday - Friday.

Important Details: Everyone should plan to arrive in Vancouver (YVR) on Monday, June 17 and leave on Saturday, June 22. Anyone who plans to arrive ahead of that or to stay longer, regardless of the reason, must follow the "arriving early/departing late guidelines." These guidelines also apply if you want to fly in or out of airports other than your home airport and Vancouver (anything custom). A few notes:

  • If you are a vendor (paid by a company other than Mozilla or Upwork), contractor, or seasonal staff, your manager must confirm your participation before you will be able to book travel. You will receive a separate email shortly if you have already been approved.
  • Volunteers will be handled separate from this process.
  • We work closely with Recruiting to ensure new hires are invited after their start date. No need to let us know about these.
  • If you would like to invite someone who is a business partner, facilitator or some other category that isn't an employee or volunteer (not a personal guestfamily), email bmark@mozilla.com.
  • Change fees will be covered by Mozilla for business reasons only.

Arriving Early/Departing Late Guidelines

Our standard travel guidelines apply (pre-populated in Egencia) when booking with a few additional budget constraints. Anything booked outside of them will require approval. Most people will arrive on Monday, June 17 and leave on Saturday, June 22. Here are some exceptions:

  • If you live in a country where work travel is prohibited on weekends, you may travel on Friday, June 14 and Monday, June 24, if you’d prefer (not required). For hotel, you will book and pay on your own, and expense the manager approved amount (which is coded to your cost center). You will stay in Vancouver any extra nights, as you'll still be responsible for taking the provided transportation. You must have approval from our benefits team in writing (and send to bmark@mozilla.com) prior to booking any travel. Approvals and expenses will not be applied retroactively.
  • If you live in a country where work travel is prohibited on Sunday, you may travel on Saturday, June 15, if you’d prefer (not required). For hotel, you will book and pay on your own, and expense the manager approved amount (which is coded to your cost center). You will stay in Vancouver any extra nights, as you'll still be responsible for taking the provided transportation. You must have approval from our benefits team in writing (and send to bmark@mozilla.com) prior to booking any travel. Approvals and expenses will not be applied retroactively.
  • If you plan to spend some extra personal time in Vancouver/Whistler or nearby (choosing to arrive before Monday, June 17 or depart after Saturday, June 22), you'll need to create an itinerary in Egencia for standard dates/locations within the Egencia Portal and compare to the custom dates/locations you'd like. Please share the difference via email to bmark@mozilla.com or through the approval comment box when you submit the flight. You can sway up to +$100 over and Mozilla will cover it. Otherwise you'll need to come with an alternate itinerary that fits within the pricing (like a round trip in and out of YVR w/ longer dates, and you personally book & cover the rest). We do not have the ability for employees to reimburse Mozilla for any overage. This scenario also applies for routing through different airports to/from Vancouver than your home airport (ex. a layover in Chicago for a few days, or flying out of something other than YVR). In all cases, flights in and out of Vancouver should be booked via Egencia.
  • If you are attending the Sunday/Monday CI event (by invite), you can arrive on Sunday, June 16.
  • If you would like to arrive early to recover from jetlag, you will need manager approval for any additional costs associated with the extension. There is no unilateral "All Hands" approval based upon timezone to arrive early. For hotel, you will book and pay on your own, and expense the manager approved amount (which is coded to your cost center). You will stay in Vancouver any extra nights, as you'll still be responsible for taking the provided transportation. If you choose to go to Whistler early or stay late, self-booked transportation costs will not be reimbursed. This policy does not apply to volunteer contributors, any jetlag recovery costs must be self funded.

Booking Family Travel

Whether your family will accompany you on your flight or join us later; and you have two options: direct with the airline (recommended) or through Egencia.

Direct (recommended):

First, figure out which flights you want to be on as an employee in Egencia. Hold them in Egencia. Find the flights you want for your family on the airline site and book them. Go back to Egencia and book your flights. Once you have both sets of confirmation numbers, call the airline and ask them to LINK your two reservations. This shows that you are traveling together and shouldn't be moved. When you call, you can also ask the airline agent to assign seats together. By booking your family direct on the airline, it gives them "priority" with the airline over people who book via a third party (expedia, booking.com, kayak, etc). These aren't guarantees, but they do help.

Via Egencia:

We do not recommend booking family through Egencia. If you'd like details about how to do it, please email bmark@mozilla.com

Notes:

  • If your family is arriving on a different flights than you but would like to take advantage of the airport shuttles on Sunday/Monday and/or Saturday, please email their itinerary to mozilla@shworldwide.com.
  • No matter how you book, give yourself a lot of time on departure. We recommend leaving Whistler FIVE hours prior to your flight, longer with family.
  • We are unable to accommodate volunteer contributor families/guests.

Not Flying

Parking options vary by hotel, and within the village. Mozilla will not reimburse for parking, unless you are BC based and did not book a flight. More options here.

Travel Insurance

Mozilla provides emergency medical accident and illness cover for all global MoCo & MoFo employees/interns and their dependents. You can view more information on Mana. This coverage begins at the time the you leave home to start your business trip. It also has a provision for a 14 day extension for leisure travel outside of the business travel. If you have additional questions, please email benefits@mozilla.com.

Mozilla does not cover travel insurance for elancers, upworkers, contractors, vendors, or volunteers/community members.

Air Travel Fine Print
  • Change fees will be covered by Mozilla for business reasons only. If you need a change and have manager approval, email bmark@mozilla.com prior to requesting the change with Egencia. Once you have approval, call Egencia to make the change at +1 (702) 939-2530 or +1-877-264-1622 (note this will not be possible without prior approval so be sure to get that by way of an email from your manager to Brianna Mark). If you are changing for personal reasons, the change in airfare, change fee and Egencia fee is your responsibility.
  • Mozilla will not reimburse for Business/First class upgrades or tickets.
  • Mozilla Frequent Flyer perks do not apply for All Hands.
  • Any submitted expenses needs to have an itinerary attached to ensure it is employee expenses only and within policy.

Ground Transportation

Airport Shuttle

All Mozillians and guests who have flights arriving into YVR per below will be transported to Whistler (scheduled arrival time of flight):

  • Sunday, June 16 between 10:00 and 16:30
  • Monday, June 17 between 07:00 and 21:00

Note - this is different than recent All hands.

All Mozillians and guests who have flights departing from YVR per below will be transported from Whistler (scheduled departure time of flight):

  • Saturday, June 22 between 06:00 and 23:00

Transfer time between the airport and Whistler is 2-3 hours depending on time of day.

If you arrive into another airport; or on a different date - ground transportation is on your own (not reimbursable). If your family is arriving on different flights than you but would like to take advantage of the shuttles on Monday & Saturday, email their itinerary to mozilla@shworldwide.com.

Arrivals to Vancouver (YVR)

Look for a greeter holding up a Mozilla sign. Please identify yourself to the greeter and they will direct you to the shuttles.

Departures from Whistler Village to Vancouver (YVR)

Everyone departing on Saturday, June 22 between 06:00 and 23:00, will receive shuttle transportation to YVR. More details about departures will be sent via email. Plan to depart the hotel 5+ hours prior to your flight time - this allows for a 2 hour transfer time and 3 hours at the airport.

Bringing family?

If you are bringing family and are all arriving on Monday, June 17 and departing Saturday, June 22, you may all use our company-arranged transportation provided you request it ahead of time (for your guests). You will do this during registration.

Arriving early and/or leaving late (w/ or w/out family)?

If you arrive/depart other than the times listed below, you will have to arrange/pay for your own ground transportation, to and from YVR, including rental cars and parking.

  • Sunday, June 16 between 10:00 and 16:30
  • Monday, June 17 between 07:00 and 21:00
  • Saturday, June 22 between 06:00 and 23:00

Recommended Airport Shuttle: https://www.whistler.com/getting-here/road/shuttle/

Safety & Security

Alcohol at Events

To better support and sustain an environment (and workplace culture) where people feel safe and included, we have made a set of changes regarding alcohol at our events. In all cases, our approach aligns with our Community Participation Guidelines (“CPG”).

  • All participants are required to read and acknowledge our new Community Participation Guidelines as a condition of participation.
  • We will limit bar-servings to beer and wine and ensure an equal number and quality (i.e. not just Coke) of non-alcoholic drink options are available and displayed.
  • Team dinners should be thoughtful about the potential exclusionary nature of alcohol when planning.
  • Clearly outlined, communicated (to event teams, HR and managers) and understood escalation process for behavior that might be deemed counter to the spirit of our CPG.
Device Security

If you are traveling to the All Hands with a device that has Mozilla data (laptop, personal cell phone/tablet with @mozilla gmail, etc) on it and your device has been retained for further inspection by border agents, or if your device has been inspected outside your immediate presence - and you believe your credentials have been compromised - you must notify the Enterprise Information Security team as soon as possible at infosec@mozilla.com or by calling Mozilla End User Services at +1 650-963-8811. (This number will be staffed 24x7)

We will work with you to reset your credentials and help you get your device back to a known good state either by getting you a new one (if it’s been taken), or by resetting it back to a verifiable Mozilla-approved installation.

Physical Security

Badges are required to access all meeting spaces and evening events.

Accessibility

Evenings

Monday Night reception is at the Whistler Conference Center, on the main level. No stairs or elevators required.

Friday Night reception is at the Roundhouse, on the top of Whistler Mountain. Access is via 25 min ride on a gondola. If you have questions/concerns about this, please reach out to bmark@mozilla.com.

Listen Systems

We will have Listen Systems available for any meeting in the Sea to Sky Ballroom A. Visit the AV booth at the back of the room to pick one up.

Bathrooms

The Whistler Conference Center has 4 bathrooms on the main level - 2 gendered bathrooms (with multiple stalls each), 1 non-gendered (multiple stalls) and one non-gendered accessible bathroom.

Families/Guests

Of course our focus, for the majority of the week, will be on Mozilla. Everyone is expected to be present and engaged each day, during work hours (as your schedule dictates). Please do what you can to make sure your loved ones understand the kind of commitment you’ve made. Please note that what are able to do for families varies by each location. We are unable to accommodate volunteer contributor or intern families/guests at our All Hands.

Quick summary logistics

Air Travel

Employees do need to book via Egencia regardless of how families are booked. See Air Travel above for specifics and recommendations.

Hotel

Family/friends are welcome to stay with you, however, any additional room expenses will be yours to cover. All room rates are based upon single occupancy and costs to add guests vary by hotel. Breakfast is not included in any of the guest room rates.

Breakfast

Family/guests who are registered for the event and registered with the hotel are invited to join us for breakfast each morning. Breakfast will be provided on Tuesday - Friday.

Lunch & Dinner

Family will be on their own for lunch daily and dinner on Tuesday, Wednesday & Thursday.

Monday & Friday Night Events

Family members who are registered for the event and registered with the hotel, are invited to join us for our evening events.

Family Friendly Activities

Visit here for several options.

Childcare Services

We will not provide centralized childcare services in Whistler. Please visit here for Childcare, Babysitting & Camp options.

Activities