Compatibility/Severity Triage

Severity Triage

webcompat.com bugs that have advanced from "needstriage" to "needsdiagnosis" should be triaged for severity.

Goals

There are a few goals for this type of triage:

• Give diagnosers another value to prioritize work. For example, severity-critical issues could be prioritized over severity-important, even if the severity-important issue falls on a top site.
• Create scenarios where we push to needscontact sooner
• Make diagnosers aware when outreach is low priority
• Update titles to be more meaningful, when possible

Outcome

One of 3 labels will be set in triage:

severity-critical: the site is unusable, or you would probably open another browser to use it

Examples:

• important button not working at all
• video playback fails
• important page not available (e.g., settings)
• infinite page reload / page never loads / ping-pong

severity-important: annoyance, some non-core broken piece of functionality, not behaving the way you would expect

Examples:

• jumpy scrolling
• adding an image as a favorite doesn't work in a photo-sharing site
• desktop site vs mobile site
• button to add comment doesn't work

severity-minor: cosmetic issue

Examples:

• wrong font
• different padding in layout
• low-res image transition
• font-aliasing issue

Search Query

Issues in needsdiagnosis without a severity- label.