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Weekly updates from Mozilla IT on things we're doing to support and empower all of Mozilla in our mission keep the web a global public resource, open and accessible to all. An Internet that truly puts people first, where individuals can shape their own experience and are empowered, safe and independent.


  • Keep your devices safe from theft! Device theft is on the rise, especially in urban areas. Device theft at Mozilla has also steadily risen over the years, with the current year being the worst over the past four years. To reduce risk to personal property, and Mozilla property and data, IT sent out an email today containing a list of Physical and Data safety practices you can take. We also have included instructions for what to do if your device is lost or stolen which we recommend skimming through when you get the chance. If you have any questions about the content of this email or about general Device safety please don’t hesitate to contact the Service Desk via email or on IRC/Slack
  • 1Password 7 app is here! This is a redesign of the 1Password 6 desktop app built from the ground up. 1Password 7 is available now for Mac and PC. Updates include: Faster item lookup and improved vault management. And there's new support for Windows Hello which will allow you to log in to your 1Password account using your fingerprint or simply your smile :). Available to download by navigating to the “Get the Apps” section when logged in to the 1Password web interface. For helping getting the new version setup or for any 1Password questions feel free to contact the Service Desk via email or on IRC/Slack
  • OpenVPN upgrade: An upgrade to our OpenVPN server went live on June 2nd, 2018 in order to to bring our environment in-line with current versions. For most users this will have no effect and no action will be necessary, however a select few may need to make some changes. An email was sent out by The Service Desk last week detailing the upgrade. You can contact the Service Desk via email or on IRC/Slack for questions or concerns about the upgrade.
    • Make sure you’re on the most up to date version of Viscosity
    • If on Linux, check that your VPN client is using OpenVPN v.2.3.3 or later
    • And Ubuntu 14 LTS is no longer supported at all, so make sure you update to a later version of Ubuntu LTS

When the lights go down in the city/ And the sun shines on the bay/ Oooo I want to be there in my city/ with my fellow MO-ZILL-IANS!


  • The Mozilla IT Brown Bags are held the 3rd Friday of every month, at noon Pacific time, and are open to all staff and NDA volunteers. They are broadcast live, and recordings are archived, on the IT Operations AirMo channel. Last week's session featured a wonderful presentation on Spectre and Meltdown at Mozilla by Michal Purzynski. Michal's presentation was engaging for people of all technical levels. If you're curious about the algorithms and underpinnings of these vulnerabilities, or want to know how they affect you, check out the recorded presentation on AirMo!
  • Last week, the IAM Team met in San Francisco for a UX workshop.
    • The UX workshop is the first effort to create user journeys and wireframes for the evolution of a replacement for the web properties and
    • I.A.M stands for Identity and Access Management. The IAM team is comprised of members of Open Innovation’s Participation Systems and IT’s InfoSec teams. The project started a little over a year ago. Its mission is to ensure all Mozillians (paid staff and contributors) have convenient and appropriate access to Mozilla services through a unified, authoritative, integrated identity system that empowers them to build a better Internet.
    • For more information on the effort around consolidating these two very important systems you can attend the fortnightly IAM Sprint Review. The next sprint review is on Thursday May 24 @ 8AM Pacific in the Parsys Vidyo channel. Special thanks to Henrik Mitsch, Thomas Gläser, Rina Tambo Jensen, and Megan Branson for the great research leading up to the workshop.
    • Code and docs at
The IAM team hard at work at the workshop


  • The next Mozilla IT Brown Bag session will be this Friday, May 18th, at 12 noon PDT on the IT AirMo channel and in the #brownbags Vidyo room. The topic will be Spectre and Meltdown at Mozilla, presented by Michal Purzynski. Come join us to learn about how these vulnerabilities affect Mozilla and what we’re doing to protect ourselves. More information about the IT Brown Bags here:

  • We are now live with our Firefox-Enterprise Web-To-Lead integration in our Salesforce CRM. This was a coordinated cross-org (MoFo,MoCo) and cross functional effort that we got completed in roughly 2 weeks. We worked closely with Ben Sternthal's MOZMEAO (pronounced Moz-Meow) team, Michele Warther’s Lifecycle Marketing team, and Porfirio Landeros on the FF Enterprise Product Marketing Team. Two days after launch we have already captured over 500 Leads from interested I.T. professionals across the globe with a potential install base of over 500K computers!


  • We’ve enabled the new Gmail UI as part of the Early Adopter Program! Those who want to try it can do so, in the Gmail web interface, by going to Gmail > the gear icon > "Try the new Mozilla Mail". Right away, you’ll see the UI redesign with new sidebar, snooze options and smart reply. Over the next few weeks you’ll see other new features like confidential mode (emails with expiration dates), nudging (reminders on important emails that you have yet to respond), and better security warnings.

Click on the gear to unlock the new Mail UI

  • The Gmail UI update is brought to you by our Google Admin team that quietly keeps all of our Google apps up and running. Thank you to Tristan Thomas (SF), Henry Langi (MTV), and Jen Hayashi (MTV) for keeping up the Google apps that are so important to our work!

Tristan Thomas, Henry Langi, Jen Hayashi


  • Thank you so much Andrew Krug for hosting the MinIT the last two weeks! Andrew did some great things for the MinIT and he and I will be collaborating on future MinITs! I'm so happy to share the MinIT with him, and with all of Mozilla!!!
  • I was at Coachella/ Leaning on your shoulder/ Watching your husband swing in time/ I guess I was in it/ Cause baby, for a minute/ It was Woodstock in my mind -Lana Del Rey
  • I had an incredibly inspiring 2 weeks at Coachella. Lovely people from all over the world gathered to celebrate music and art, and participate in a vision of a peaceful, colorful future for all. I'd like to share some Coachella slides with you...


  • MVK is still at Coachella this week. Andrew Krug guest hosting again.
  • Errata - Last weeks IT Brownbag on Meltdown and Spectre was replaced by an IT wide AMA Session with Denelle Dixon, recordings are available on AirMo. Stay tuned to the brown bags wiki for updates the new date for Michal’s presentation on Meltdown and Spectre. AMA Recording Link
  • Wednesday at 10am there will be an Operations All Hands as well for those who would like to attend. The session will be streamed on Air Mozilla in addition to the recording for non-PST viewers. AirMo Link
  • Today you may receive a survey regarding your conferencing experience here at Mozilla. We ask that you fill out the survey relating to Vidyo or any other conferencing solution you use, in order to help determine the direction of conferencing at Mozilla.
  • No more IRC gateway on slack: Starting on May 15th, it will no longer be possible to connect to Slack using the IRC and XMPP gateways. Slack Announcement If you're using Slack in a desktop based IRC client you'll need to switch to a slack API based alternative. If you are a WeeChat user there is a great Slack API plugin. WeeSlack
  • Phishing Exercise ( the reveal ) - Infosec ran a phishing exercise last week! For those of you who got it, thanks for playing! Emails came in the form of a fake mail from and directed users to a dummy auth0 page. InfoSec will host a session at the SFO All-Hands to share results, what we learned, and what we’re doing (or have done by then) to improve for next time. For any questions on the internal phishing assessment reach out to Jonathan Claudius. For more information on how you can protect yourself and learn to better spot phishing emails visit this great page from InfoSec. Phishing Guidance


  • MVK is at Coachella this week and next. Andrew Krug guest hosting.
  • Good news everyone! Mozilla's instance of 1Password will be getting DUO 2nd Factor Authentication coming soon to a browser near you.
  • Speaking of browsers VidyoConnect WebRTC on track to start Internal AV Beta testing by next week. If interested and you want to participate contact Jason Helmers.
  • Bugzilla is now live in Cloud Services AWS and out of our data center in Santa Clara. Congratulations Bugzilla and everyone who worked so hard to move to the Cloud.
  • Nubis v2.2 has just been released with a number of fixes and improvements for AWS users taking advantage of the platform. CHANGELOG
  • IT has kicked off a company wide service management project and is calling for participation. Let's all name the service management framework that will help us provide the best user experience! Service management frameworks are evolved from concepts like ITIL or ITSM but this particular framework will be uniquely Mozilla and align with our Open by Design Principles. You can get involved by joining the #itsm_all channel on slack or by commenting on the discourse thread linked here: Discourse Thread on the Project
  • Brownbag Inbound! InfoSec will debrief on April 20, 2018 at 12:00 PST in Brownbags Vidyo on the response to Meltdown and Spectre. Learn more about meltdown and spectre before the presentation here: MeltDown Attack Information


  • On March 31st our DNS and DHCP infrastructure within the SCL3 data center and external DNS was migrated from an old homebrew system to “Infoblox” appliances. This will provide a more robust service and pave the way for further service decommissioning as we work to exit the SCL3 data center. Big thanks to everyone involved in making this happen, including Rob Tucker, Brian Hourigan, Van Le, John Bircher, Vien Doan, and Krishna Nagaraja
  • What is DNS? DNS is the Domain Name System, a foundational piece of Internet technology. DNS is a common standard for mapping named hosts to addresses, and is fundamental to the way the Web functions. DNS as we know it today has been in service since 1985. DNS emerged from 10 years of standards debates, and it launched when servers were big and long-lived, and it has adapted to service the ephemeral Cloud-based web where hosts come and go every second. The story of DNS is core to the story of the decentralized Internet. If you'd like to learn more about DNS, here's links- The history and prehistory of DNS , A Slate article about the importance of DNS and its history, An intro to the tech of DNS,and Wikipedia on DNS.
  • Mozilla IT would like to especially recognize Rob Tucker- the pride of Stow, Ohio- for his work along with the rest of the team listed above in seamlessly transitioning office authoritative DNS (across MTV, SFO, TPE, BER) from Inventory to Infoblox with minimal impact and downtime. Additionally, I'd also like to thank Rob for coming to the rescue over and over again with his code skills for services that have needed special help. Rob's skills are the duct tape holding some of our more fragile systems together. Thanks Rob!

Rob Tucker phonebook.png

  • I'm headed to Coachella for 2 weeks to revel with my music tribes and to glimpse a possible future of love, peace, and mixed reality! Though I will be tech free... Out in the desert Friday night, when SZA sings that "All the Stars are Closer" and the Weeknd declares he’s a mofo Starboy, I’ll be reorienting myself towards a cosmic future. Andrew Krug from InfoSec will bring you the MinIT the next two weeks. I'll see you all in the stars!

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