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Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 10

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Very enthusiastic guy who volunteered after watching another session. Very buddy-buddy with facilitator.

Unfortunately this tester would only agree to the development team having access to the video. It is unavailable under any Copyleft license. To view it please email zachlym@indolering.com. A viddler.com account is required for viewing tagged video.

Contents

Video

<video type="viddler" id="bd424bdc" width="437" height="315" desc="1x Video Full screen hack" frame="true" position="center"/> <video type="viddler" id="db5e4d69" width="640" height="442" desc="2x Video Full screen hack" frame="true" position="center"/>

Tags

Discovery

  • Invokes Ubiquity after help 9:30
  • Video Loading Problems 6:49
  • Video- Sound 2:54

Qualitative Summary

Tries several commands that didn't exist. See the Nonexistent Commands section.

Learnability

  • Leads to help 17:27
  • Leads to Tutorial 9:19
  • Leads to Video 2:35
  • Video Loading Problems 6:49
  • Video- Sound 2:54
  • Wants Video 2:13
  • email Modifier problem 9:37

Commands

This is the only required section

  • email Modifier problem 9:37
  • Define+ 11:10
  • wiki+ 10:29
  • map- 11:34
  • maps+ 12:15
  • Weather+ 14:20
  • translate- 16:22
  • translate- 16:34
  • help+ 18:43

Nonexistent Commands

Commands the user guessed on, but are not included. Good for stat research and synonyms for other commands.

  • Uses directions instead of map 11:26
  • Uses directions for map 12:27
  • stockprices- 13:19
  • stockprices- 13:44
  • closest- 14:58
  • ticker- 14:04
  • zipcode- 15:26
  • addcommand- 17:36
  • gadgets- 18:23
  • find gadgets- 18:29
  • update- 18:36
  • what's new- 18:50

Qualitative Summary

Fallback onto a Google search would resolve all of the non-Ubiquity related commands.

Magic

Things the user expects Ub to know or do that is impossible

  • Magic- home as modifier in maps 12:38

Qualitative Summary

How do we convey that Ubiquity isn't omniscient? Or, is this really a problem?

Feedback

  • Feedback: email- 5:20
  • Feedback: maps- 5:49
  • Feedback: name- 1:21
  • Feedback: translate -/+ 4:55
  • Likes: translate 4:59

Qualitative Summary

Did see any reason to use Ubiquity, that he could do everything it does anyway.

Very expressive about adding commands. Thinks that it doesn't make sense, just like he couldn't add things to Google why would he add them to Ubiquity? He believes they should just appear there, like Google does (with the I'm feeling lucky command).

Demographic Information

Questions taken from the FF Survey

Pretest Questionnaire
Age What OS do you normally use? How long have you been using Firefox? Rate your computer skills. Time on web per week?
31 Microsoft Windows Less than 3 Months Experienced User 21-40 Hours
How many computers do you regularly use? Which are the following are you familiar with using online? Have you ever used the Firefox Ubiquity before? Do you know what a Command line is? Comments
1
  • Email (any)
  • Google's Gmail
  • Search Wikipedia
  • Language translation websites
  • Maps/lookup directions
No, I do not know what it is Yes (please tell us your history in comments) used dos 6.22 and edited things like the autoexec.bat and the config.sys

Posttest Questionnaire
Do you think most people would figure out how to use Ubiquity very quickly? Guess how frequently you would use Ubiquity in the future. Comments or suggestions. Is there something that the help is lacking?
Strongly Disagree Often If it needs help, it;s not psychically reading my mind enough. I've never used help for any other sofware. no one is ever gonna get using ctrl + space to pull it up. Please make it part of the awesome bar or a bar that is on all the time.

See Also

Fall 08 1.2 Tests