ReMo/SOPs/Mailing List Policy

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Intro

There are various communication channels for Reps to use to ask for help, share information, and more. Here you will learn more about them and the guidelines of engagement for each.

Mailing Lists

reps-general

The reps-general list is used for general discussions about the Mozilla Reps program and to share punctual news about an event or initiative that is relevant to the Mozilla Reps program and that can inspire/help other Reps. The reps-general mailing list should be used to inform Reps about an important regional or global events that they should be aware of and be involved in (eg. Software Freedom Day).

This list should be used for:

  • Updates from council
  • General webdev updates
  • Suggestions for improving the program

This list should NOT be used to:

  • ask a technical/practical question (eg. how do I create my profile page?)
    • you should ask your mentor
  • discuss topics that are not relevant to the Mozilla Reps program
  • write a one sentence congratulatory note (e.g. Well done!) because these pile-up and distract from the more relevant/productive discussions on the mailing list
    • you should leave a comment on the Reps profile page or on their blog/FB/twitter etc...
  • announce local events except if you specifically need to ask Reps in general for feedback, ideas and/or help to organize this event.
    • Regional events should be planned/discussed at regional mailing lists.
    • Slides/ presentations and other useful tools may add the materials to Tools & Resources section

reps-webdev

The reps-webdev list is used for all discussions related to:

  • the Mozilla Reps website
  • the wiki
  • Labs projects
  • detailed webdev updates
  • The Reps Companion Add-on

reps-council

The reps-council list is for general discussions pertaining to the responsibilities of the Mozilla Reps council and is primarily used by Mozilla Reps council members. It can be followed by anyone with permission who want to bring up issues and ask council to make decisions.

This list should not be used for:

  • Ideas for the project
    • you should use reps-general for that

reps-mentors

The reps-mentors list is for general discussions pertaining to the responsibilities of the Mozilla Reps mentors is primarily used by Mozilla Reps mentors and council members. It can be followed by anyone with permission who want to bring up issues and ask mentors (as a group) questions and to make decisions.

reps-council alias

This is an email address (reps-council at mozilla dot com) where you can reach all members of the council.

Members of the council should ONLY be used for the following items:

  • Discussion of removing reps from the program
  • Discussion of conflicts between individual reps
  • Discussion of special/conflict budget and swag requests

Other reps should only use this address for URGENT or SENSITIVE matters that they think require the attention of the council.

Email warnings to policy offenders

In the event that a person subscribed to a Mozilla Rep mailing does not respect this mailing list policy, the following are email templates that the Mozilla Reps Council must use to warn the person of their offence:

  • First Warning:
Dear [first name],

Unfortunatelly we've detected that some of your messages sent to the Reps-general mailing list violate the code of conduct for this mailing list. 
We try to keep the mailing list as the main channel for all Reps to request help, notify of an event, or try to contact other Reps in their region. We think that some of your recent messages do not meet one or more of these requirements.
Please, consider this as a friendly notification, and keep in mind that we are all here to help strengthn the program.

Best regards,

The Mozilla Reps Council
[1] https://wiki.mozilla.org/ReMo/SOPs/Mailing_List_Policy


  • Second warning:
Dear [first name],

We're contacting you again, because we've detected that you have again violated the Reps mailing list policy[1]. Remember that the mailing list is the main channel for all reps to request help, notify of an event, or try to contact other reps in their region. We assume that you had received my previous email warning about this behavior, and we would like to give you a second opportunity to read this policy and respect it. 
Please, consider this as a friendly warning. If you continue to send messages that do not respect the Mailing list policy, we may need to takeunsubscribe you from it. 

Best regards,

The Mozilla Reps Council
[1] https://wiki.mozilla.org/ReMo/SOPs/Mailing_List_Policy
  • Last warning:
Dear [first name],

The Mozilla Reps council has decided to unsubscribe you from the Reps Mailing list because you are not respecting the Mailing list policy [1]. Despite sending you several warnings by email but, you continue to send messages that are in violation of this policy.  You can request be admitted again, and your request will be reviewed by the Reps Council.

Best regards, 

The Mozilla Reps Council
[1] https://wiki.mozilla.org/ReMo/SOPs/Mailing_List_Policy

Reps Discourse category

Reps program has its own category on Mozilla Discourse forums where Reps can talk and discuss about the program.

You can log in using your Persona account and subscribe to Reps category to follow it by email using the top right circle icon inside the category.

Reps-discourse-subscribe.png

Reps category is divided into more subcategories to organize the information (for example Events), and you can also subscribe to individual ones if you are interested in.

Other

All other type of communication should go through the following recommended channels.

Mozilla Reps planet

Promoting planned events or making a call for assistance/papers/speakers etc.. Blogging about events, preparation, lessons learned etc

Regional mailing lists / forums

These can be used for general communication within your Mozilla community, and for reps for example to promote planned events or make a call for assistance/papers/speakers.

Mozilla Reps blog (TBC)

Making major program announcements and updates