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Mentorship is an essential component of the Mozilla Reps program. It is the backbone of the program. Mentors decide who to accept into the program and ensure that their "mentees" (Reps) fulfill their responsibilities. They do this by:

  • Reviewing applications assigned to them on Bugzilla
  • Interviewing applicants to learn more about them, and tell them more about the program
  • Informing applicants whether or not they've been accepted to the program
  • Monitoring the progress of their "mentees" and being their regular contact person in the program
  • Reviewing and validating their Reps with swag and budget requests
  • Providing feedback to the Council
  • Participating in regional meetings (online and offline), notably the annual ReMo Camp.

NB: for more information on the role of Mentors, click here.

General mentoring

Sharing your experience

Being a mentor is a learning and challenging experience, and other mentors (old and new) can only benefit from hearing your in depth views and experiences of the process so far. What worked for you, lessons you learn, thoughts about the process are all great things to share with the other mentors and the rest of the program. When you feel you have things to say, please share them through a blog post (your blog is on our planet right?), and then link this to our reps-mentors mailing list.

See what other mentors have shared so far.

How to work in the open

Openness fosters transparency, accountability and perhaps most importantly, opportunity. Working in the open is a powerful way to help others learn what and how you do things. It drives contribution to and connections among our work, as others discover and comment on what we're doing. It's easier for someone to be inspired and join in by building on what you did.

There is a shared record of the program and how our activities have developed over time.

Read more about the benefits of working in the open from a fellow Mozillian.

Tips on working in the open

Here are some tips and resources about how to work in the open as a mentor:

  • Blog your experiences. Use a blog or a publishing tool of your choice and take the time to reflect on what you're doing, how it's going and what you are learning. Photos and videos are also great ways to show, not tell, what you're up to. Add your blog to the Reps planet, a blog aggregator, so that others to better discover your reflections.
  • Be vulnerable. It's hard sometimes to be honest and vulnerable, especially online. But sharing your fears and failures helps others know they are not alone, and often the act of expressing your fears helps overcome them. Check out this TED talk for inspiration.
  • Iterate. By publishing something, it doesn't mean it's set in stone. Use blog posts and other forms of sharing to show the process, not just the final product. This will help remove hesitation to get things done and out there, while letting ideas and projects grow organically.

What do you do?

How do you like to work in the open? What practices from others do you appreciate? Tell us, or better yet, publish it somewhere online for others to read and discover.

How to encourage your mentee

As self-motivated as a mentee may be, we all need an encouragement from time to time, and to recognized and thanked for a work well done. Here are some tips/starting points/suggestions/ideas on how you can encourage your mentee and empower him or her to do more!

  1. Comment on their reports. Reps often wonder if anyone reads their reports and if reporting an activity actually matters. To show your interest and congratulate a rep publicly for an event or any type of activities successfully accomplished, a mentor is encouraged to leave a comment on mentee's reports.
  2. Consider writing a "Thank you, great job!" email after a big meaningful contribution. If a rep has done a tremendous job organizing a successful event or showcased strong leadership in an area of contribution, a mentor can congratulate him through a personalized email. Keep in mind that the more your go into the specifics of what the rep has done right, the better.
  3. Reward good behaviour, discuss problems before condemning. As outlined previously, it is crucial to reinforce good behaviour. That said, problems will arise sometimes and as a mentor, you need to takle them carefully. Before exposing your mentee publicly or directly judging based on assumption, sit with your mentee, give him or her an opportunity to explain, and even more importantly, try to gather as much context (from local community for example) as you possible, to get a better understanding of the situation, and get closer to finding a slolution.
  4. Send the Remo welcome pack.
  5. Review properly and fast his/her budget request i.e. don't be a blocker.

Mentoring process

Keep bugs tidy
Please make sure that within the process the application bug is up to date with the progress and reflects the steps as noted below

1) Being assigned an applicant

Once an applicant has submitted their application form, a bug is created on bugzilla that is triaged by William and Pierros. If this applicant has been selected for the next round, William and Pierros might assign this applicant to you, by assigning you the bug. If this is the case, you will receive an email informing you of this and will be able to access the bug.

Bug Status : ASSIGNED
Bug Whiteboard : Mentor assigned

2) Screening the applicant

The bug you've been assigned contains all the applicant submitted when applying. Read carefully through this information and decide whether or not you think this person is a good candidate to become a Mozilla Rep. Learn more...

3) Orientation Period

After an applicant has been approved to join the program, he or she has a period of working closely with their mentor to get started as a rep. During this period (called the "Orientation Period) a mentor will help the applicant:

  • Take the first steps in becoming a rep, including returning a signed agreement and filling out a rep profile
  • Learn their responsibilities, such as completing monthly reports
  • Get started attending and planning events in their local area

The duration of the orientation period from one Rep to the next. A mentor also decides when a Rep is ready "graduated" from the orientation period. Learn more...

4) Post-Orientation Period

Mentors continue to work with their Reps even after the orientation period. Mentors are tasked to always:

  • Monitor their Reps' monthly reports
  • Review and validate their Reps with swag and budget requests (see Tools & Resources)
  • Nominate their reps for appropriate recognition and rewards
  • Answer any questions or help with any issues/problems their Reps may have

Bug Status : RESOLVED
Bug Whiteboard : Accepted/Orientation Finished

Re-assigning mentorship to another mentor

There are some cases when the mentor assigned to a rep can no longer fulfill his/her duties as mentor. Learn more...

List of Mentors

Here, you can find the full list of mentors (updated Jul 2013)