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Firefox/Input/Thank you page: Difference between revisions
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Firefox/Input/Thank you page (view source)
Revision as of 19:30, 17 December 2014
, 17 December 2014fixed enumerated lists
(initial pass on Thank You page project--this will likely change after feedback) |
m (fixed enumerated lists) |
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We see feedback of a variety of flavors, but there are two kinds of feedback that are interesting in regards to content on the "Thank you!" page: | We see feedback of a variety of flavors, but there are two kinds of feedback that are interesting in regards to content on the "Thank you!" page: | ||
# feedback from a user who is very happy with the product | |||
# feedback that's about a problem that we have known solutions for | |||
We want to do things for both groups of people. This project covers that work broken into a series of iterations and experiments. | We want to do things for both groups of people. This project covers that work broken into a series of iterations and experiments. | ||
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This phase will focus on the following: | This phase will focus on the following: | ||
# en-US only | |||
# Firefox browser product only | |||
# sad feedback only | |||
When this happens, we'll send the user to a new "Thank you!" page which will have a set of links (how many?) from SUMO from the KB of articles that are related to the user's feedback. Each link will be instrumented. After the links, we'll have a link "This doesn't help me. I'd like to ask a question on SUMO." link. | When this happens, we'll send the user to a new "Thank you!" page which will have a set of links (how many?) from SUMO from the KB of articles that are related to the user's feedback. Each link will be instrumented. After the links, we'll have a link "This doesn't help me. I'd like to ask a question on SUMO." link. | ||
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We'll want to capture: | We'll want to capture: | ||
# how many people see this page? | |||
# how many people click on suggestion 1? suggestion 2? ... suggestion n? | |||
# how many people click on "this doesn't help me." | |||
We should talk to Gregg about other things to capture. | We should talk to Gregg about other things to capture. | ||
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Future phases may include: | Future phases may include: | ||
# pulling solved questions (plus some other filters?) from SUMO | |||
# pulling a mix of solved questions (plus some other filters?) and KB articles from SUMO | |||