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Firefox/Input/Thank you page: Difference between revisions
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Firefox/Input/Thank you page (view source)
Revision as of 17:24, 30 December 2014
, 30 December 2014→Phase 1: updated thank you page project phase 1 requirements
m (fixed enumerated lists) |
(→Phase 1: updated thank you page project phase 1 requirements) |
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# Firefox browser product only | # Firefox browser product only | ||
# sad feedback only | # sad feedback only | ||
# require at least N words? (theory: fewer than N words will yield lousy search results from SUMO plus they're less likely asking about a problem.) | |||
When this happens, | When this happens, the user will see a new "Thank you!" page which will have a set of links (how many?) from SUMO from the KB of articles that are related to the user's feedback. Each link will be instrumented. After the links, we'll have a link "This doesn't help me. I'd like to ask a question on SUMO." link. | ||
We'll want to capture: | We'll want to capture: | ||
# how many people see this page? | # how many people see this page? | ||
# what was the feedback? what were the list of links returned from SUMO? | |||
# how many people click on suggestion 1? suggestion 2? ... suggestion n? | # how many people click on suggestion 1? suggestion 2? ... suggestion n? | ||
# how many people click on "this doesn't help me." | # how many people click on "this doesn't help me." | ||
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We should talk to Gregg about other things to capture. | We should talk to Gregg about other things to capture. | ||
This experiment will run until we've collected enough data to warrant tweaking the experiment, committing to it ending future experiments or devising a new experiment. | |||
Requirements: | Requirements: | ||
# view code to figure out whether the user should see the old thank you page or the new experiment thank you page | |||
# code that uses SUMO API to get back relevant links | |||
# new thank you page template | # new thank you page template | ||
# | # other infrastructure for generating the experiments | ||
# infrastructure for measuring results | # infrastructure for measuring results | ||
# tests for above things | |||
Bugs: | Bugs: | ||