Canmove, confirm
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Changes
→McAfee: add McAfee removal tool
== McAfee ==
McAfee has had major problems with Thunderbird , causing crashes and poor performance, "Not Responding", "Unresponsive Script", etcand other issues. (For example [http://forums.mozillazine.org/viewtopic.php?p=13495577#p13495577], [http://forums.mozillazine.org/viewtopic.php?p=12678533#p12678533], {{bug|592303}}). We recommend you do all of the following:* Disable/delete '''McAfee Anti-Spam Thunderbird Extension''' in Tools | Addons Add-ons | Extensions(It is safe to removethe add-on, and is absolutely not needed for good to have excellent virus protection.)
* Disable email attachment scanning (it individually scans all emails which slows down Thunderbird) - '''Uncheck Email attachments under Real Time Scanning > Settings > Scan these attachments and locations'''
* Disable scanning of Thunderbird files and folders (by default McAfee is NOT supposed to scan them):
*# "All processes", "Exclusions"
*# "Exclusions ..."
*# Add the "Thunderbird" and [https://support.mozillamessaging.com/en-US/kb/profiles#w_how-to-find-your-profile "Thunderbird Profile"] folders and subfolders. Folder names '''must''' finish with a backslash. '''Also'''NOTE, if you have customized profile or account locations for mail, then you must exclude your custom folder locations.'''* WritePlease write/Call McAfee support to inform them of your difficulty. They can't fix what they do not know about.
'''NOTES:'''
* '''The above changes disable various features, but you ARE still protected from viruses by McAfee's other protection features. (quote from McAfee) "you do not need to worry, as [when] the Real Time Scan is turned on [which it is by default] it will scan all the files and attachments and will alert you if there is any infection."'''
* Common question: Thunderbird has worked fine for years, with antivirus (AV) product X. So isn't my new problem in a bug Thunderbird? '''Answer: No, typically not.''' Antivirus and firewall products are often tightly linked to little details in the software it is monitoring (eg Thunderbird), and which makes them susceptible to breakage or incompatibility from Thunderbird updates. It is the vendor of product X who bears responsibility to fix the problem in such cases.
Installation issue - If all above options fail, thunderbird update fails and you may need to remove/replace McAfee. '''NOTES:''' * '''Even with the above changes disabling various features get a 7-Zip Access Denied error when downloading a new version or updating and you ARE still protected from viruses by are using McAfee's other protection featuresVirusScan Enterprise + AntiSpyware Enterprise 8. (quote from McAfee) "you do not need to worry8, as see the Real Time Scan is advice in [still] turned on it will scan all the files and attachments and will alert you if there is any infection."'''* But you know Thunderbird worked fine for years, with product X (eg McAfee). Until now. So isn't the recent breakage a problem in Thunderbird? '''Answerhttps: No, typically not//support.''' In general software terms, an unchanged product X can to do bad things to product Ymozilla. And products like antivirus and firewalls are often tightly coupled to details in the software (eg Thunderbird) they are trying to protect or control org/en- and that also makes them susceptible to breakage or incompatibility from said updates. It is therefore the case that it's up to product X's responsibility to fix the problemUS/questions/1040901 this thread].
== F-Prot Antivirus ==
