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== Try This First ==
Before trying to troubleshoot Hello itself, please take the following steps to determine where in your system things aren't working:
# Make sure your camera works. Start up a non-Firefox application like Photobooth or Skype and make sure you can see yourself.
# Make sure Firefox can get your camera and show it to you. Go to [http://mozilla.github.io/webrtc-landing/gum_test.html the gUM test page], run the video test, and check that you can see yourself in Firefox. If not, [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=WebRTC%3A%20Audio%2FVideo file a bug on Core/WebRTC: Audio/Video].
# Make sure you can run a WebRTC video call. Go to [https://apprtc.appspot.com/ apprtc] and join a room. Provide the room link to the partner you've been trying to use Hello with. If they can join and you can have a call, the WebRTC platform is working fine. If it's not, [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=WebRTC%3A%20Signaling file a bug on Core/WebRTC: Signaling].
# Make sure you can run a call with the OpenTok toolkit (one of the components used in Hello): go to [http://opentokrtc.com/ the OpenTok demo page], enter a room name of your choosing, and pass it to your partner. If this works, then the OpenTok client is working between your machines. If the OpenTok demo fails, you should still [https://bugzilla.mozilla.org/enter_bug.cgi?product=Loop&component=Client file a bug on the Hello client], but be sure to point out that OpenTok is also not working for you.
# If you get this far and Hello is still not working, then you'll want to run through the debugging steps below. If you can figure out whether the issue is on the client or the server, file a bug on the relevant component. Otherwise, [https://bugzilla.mozilla.org/enter_bug.cgi?product=Loop&component=General file a bug on Loop/General], and we'll figure it out.
== Debugging Loop ==
