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Sumo/2017AustinElective: Difference between revisions
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=== Scope === | |||
'''NB: we are only doing SUMO forums (i.e. support questions on support.mozilla.org for Firefox Desktop), not doing other products like Firefox for Android and NOT doing social ie. not doing twitter but we do that next All Hands maybe?!?!''' | '''NB: we are only doing SUMO forums (i.e. support questions on support.mozilla.org for Firefox Desktop), not doing other products like Firefox for Android and NOT doing social ie. not doing twitter but we do that next All Hands maybe?!?!''' | ||
* 5 minute intro to answering support questions | === Time === | ||
* '''Although we have 1.5 hours, I would like to wrap up after 1 hour'''. We will have jetlagged folks and Wednesday 4p.m. is about the time for exhaustion / burnout to start :-) | |||
=== Elective timeline === | |||
* '''5 minute intro''' to answering support questions | |||
** who we are, what we do, volume of support questions, answered by volunteers, code of conduct etc | ** who we are, what we do, volume of support questions, answered by volunteers, code of conduct etc | ||
* separate into | * '''separate into four groups in each of the room's corners''' (have two groups of forum and two of Social? Do we have enough staff/contributors to do this? Roland: We are only doing SUMO Forums not Social! no time!) | ||
** each group will have i) experienced sumo volunteer or sumo staff member ii) 6 easy questions that haven't been answered in the last 48 hours and they will use the group sumo userid to answer them | ** each group will have i) experienced sumo volunteer or sumo staff member ii) 6 easy questions that haven't been answered in the last 48 hours and they will use the group sumo userid to answer them | ||
* answer support questions for 10 minutes (15 minutes maybe? we want to involve people) | * '''answer support questions for 10 minutes''' (15 minutes maybe? we want to involve people) | ||
* go around room, discuss the previous 10 minutes | * '''go around room, discuss the previous 10 minutes''' | ||
* answer more support questions for 10 minutes | * '''answer more support questions for 10 minutes''' | ||
* go around room, discuss the previous 10 minutes | * '''go around room, discuss the previous 10 minutes''' | ||
* wrap up. how to get your own SUMO userid, other sumo help areas particularly social and Fennec | * '''5 minute wrap up'''. how to get your own SUMO userid, other sumo help areas particularly social and Fennec | ||
* personal support story anecdotes | * '''5 minutes personal support story anecdotes''' | ||
* (Even if participants do not want to answer questions long term, ask for people to keep in touch with SUMO, we would appreciate their help) | * (Even if participants do not want to answer questions long term, ask for people to keep in touch with SUMO, we would appreciate their help) | ||
* done | * done | ||
Rewards/Swag: | === Rewards/Swag:=== | ||
* Standby for crazy sticker ideas from Noah ;)* | |||
Obviously let's give out SUMO logo stickers. Plus an assortment of cool Mozilla ones! | Obviously let's give out SUMO logo stickers. Plus an assortment of cool Mozilla ones! | ||