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→Where you can find us: ++tech scams
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* If you have a quick question, you can find us on IRC at irc.mozilla.org in [https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo]. This is for live discussion but not for decisions since it is time zone challenged :-) and not everybody uses IRC. | * If you have a quick question, you can find us on IRC at irc.mozilla.org in [https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo]. This is for live discussion but not for decisions since it is time zone challenged :-) and not everybody uses IRC. | ||
* All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/en-US/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented. | * All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/en-US/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented. | ||
==We don't have phone support and avoid Tech Support scams== | |||
Mozilla Support scales support through community translated help articles, online forums and community sites and twitter support. With a small team and a huge community, phone support can not be offered. Please be careful if you are ever offered phone support for any Mozilla products [https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams Read more on how to avoid Mozilla Tech Support Scams.] | |||
===Other places of Contact=== | ===Other places of Contact=== | ||
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* [https://air.mozilla.org/channels/sumo-support/ SuMo General Channel] | * [https://air.mozilla.org/channels/sumo-support/ SuMo General Channel] | ||
* [https://air.mozilla.org/channels/sumo-meetings-channel/ SuMo Meeting channel on Air Mozilla] - Only Mozillians and staff can access this | * [https://air.mozilla.org/channels/sumo-meetings-channel/ SuMo Meeting channel on Air Mozilla] - Only Mozillians and staff can access this | ||
== Obsolete docs == | == Obsolete docs == | ||