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IAM/Frequently asked questions

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1. In the following steps we assume you have 2FA set for your Firefox Accounts account. If not, see the steps from [https://blog.mozilla.org/services/2018/05/22/two-step-authentication-in-firefox-accounts/ here].
2. Navigate to mozillians page and click Log In/Sign Up button.
3. Select “Continue with Firefox” method from mozillians login page.
[[File:3_-_moz_login.png|350px]]
[[File:4_-_add_Ldap_identity.png|300px]]
5. Enter your LDAP password and click "Enter" button.
[[File:5_-_add_ldap_password.png|300px]]
6. Enter 2fa code from your application and click "Log In" button.
[[File:Mozillians_-_ldap_-_enter_2fa_code.png|250px]]
1. Login to mozillians using your LDAP credentials. <br>
2. Navigate to mozillians profile settings page. <br>
3. In Profile Identities section, Contact Identities sub-section shows the identities associated with your profile.
In order to set a certain email to show on your mozillians profile, you need to click the "Show on Profile" button corresponding to that email.
[[File:Mozillians_-_show_on_profile.png|400px]]
4. Success message should be displayed.
[[File:Mozillians_-_primary_contact_identity_message.png|200px]]
5. Now your primary email is displayed under the profile picture and your LDAP is shown in the "Alternate Contact Identities" section of your mozillians profile.
[[File:Mozillians_-_user_profile_-_alternate_indentity.png|400px]]
6. If you want your LDAP to not be shown at all on your profile, you should set your LDAP identity as Private and click Update Identities button.
[[File:Mozillians_-_set_LDAP_identity_to_private.png|400px]]
7. Now only your personal email is shown on your profile, under the profile picture.
[[File:10_-_volunteer_LDAP.png|300px]]
5. Enter your LDAP password and click "Enter" button.
[[File:5_-_add_ldap_password.png|300px]]
6. Enter 2fa code from your application and click "Log In" button.
[[File:Mozillians_-_ldap_-_enter_2fa_code.png|250px]]
==== '''Q''': ''What issues I might encounter by upgrading to Firefox Accounts?'' ====
There are some known issues with using Firefox Accounts in Mozilla IAM:
1. Login with Firefox Accounts is unavailable from inside some Android applications, including IRCCloud and Slack. This is due to lack of localStorage support in some Android WebViews.
2. Firefox Accounts can only be used in Mozilla IAM with 2FA enabled. Note that once you choose to use Firefox Accounts, it is required to set up 2FA, to avoid being locked out of your account.
 
==== '''Q''': ''Why do the email login links expire after 15 minutes?'' ====
 
When you login using an email link, that link is valid for 15 minutes from when you request it.
This expiration window of 15 minutes is driven both by security considerations and a desire for
a positive user experience. The link is short lived so that there is a limited window
of time during which a potential attacker could use the link if they were able to get access
to it. This is especially important due to the inherently insecure nature of email
transmission.
 
During the past 18+ months, experience shows that for a vast majority of users, this 15 minute expiration window has no effect on
them as they receive the email link in their inbox mere seconds after they click the
button requesting the link. Some users however do not receive the email login link
immediately.
 
Short delays in delivery are just part of how email delivery works.
Longer delays however can be caused by a feature called [https://en.wikipedia.org/wiki/Greylisting Greylisting]. Continue on to the question below for further information on Greylisting.
 
==== '''Q''': ''What is email Greylisting?'' ====
Some email providers institute Greylisting on all inbound email for their users
as a measure to reduce spam. Greylisting temporarily rejects email from mail servers
where the sender hasn't communicated with the recipient before or due to some other
signal indicating the email may be spam. A mail server that is Greylisting expects
that a valid sender and mail server will continue to retry sending the email over
time and the Greylisting mail server will eventually accept the mail. In the case
of a "transactional" email like the email login link,
[https://en.wikipedia.org/wiki/Greylisting#Delayed_delivery_issues Greylisting prevents users from being able to do a real-time login].
 
==== '''Q''': ''What can I do about my email provider's Greylisting?'' ====
Users who have email providers that use Greylisting will likely see this type of
severely delayed transactional emails from other senders as well, for example
when they sign up to a new web site and that web site sends them an email with a
link to confirm that the user controls the email address they signed up with.
 
Unfortunately, in order for users with email providers that utilize Greylisting
to work around this problem, they may need to contact their email provider or
look in their providers documentation to see if there are whitelisting options
available to them. There's nothing that Mozilla can do on the sending side to
force the user's Greylisting mail server to accept and deliver the email.
 
Users sometimes ask to just increase the expiration time, for example to 30 or 60
minutes. We deliberately have not made this change because doing so would decrease our systems' security while not addressing the root cause of this problem (Greylisting).
Instead, we ask that users either:
* contact their email provider to ask to have Greylisting disabled
* have Mozilla's domain, `sso.mozilla.com` whitelisted
* use an alternative login method to email links
* use an email address of a different email provider that doesn't employ Greylisting.
=== New Login Experience FAQ (Frequently Asked Questions) ===
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