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Support/Firefox95: Difference between revisions
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update common response for iOS40 issue
(adding more instruction on current issues) |
(update common response for iOS40 issue) |
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| Line 77: | Line 77: | ||
* [https://support.mozilla.org/en-US/forums/contributors/715439 Firefox for iOS v40 incident]. How to handle in Conversocial: | * [https://support.mozilla.org/en-US/forums/contributors/715439 Firefox for iOS v40 incident]. How to handle in Conversocial: | ||
** Tag the conversation with "iOS40 Issue" | ** Tag the conversation with "iOS40 Issue" | ||
** Use a common response/clipboard called "Firefox | ** Use a common response/clipboard called "Firefox for iOS - v40 issue" | ||
** Don't close the thread, but rather use the Reply button | ** Don't close the thread, but rather use the Reply button | ||
** Move the conversation to the 'Mozilla - Escalate" queue, so we can follow up later | ** Move the conversation to the 'Mozilla - Escalate" queue, so we can follow up later | ||