Support/Firefox95
Contents
Firefox 95 SUMO Sprint
What is SUMO Sprint?
SUMO Day/SUMO Sprint is that time of the week when the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users. Check out this page to learn more about it.
What's new in Firefox 95
Firefox Desktop
Description | KB link | Status |
---|---|---|
Move PiP toggle button | https://support.mozilla.org/en-US/kb/about-picture-picture-firefox | Updated |
Users don't get interrupted when closing | https://support.mozilla.org/en-US/kb/how-configure-close-tab-warnings-firefox | Updated |
Update shortcut to quit session | https://support.mozilla.org/en-US/kb/tab-preferences-and-settings | Updated |
Download Firefox from Microsoft Store | https://support.mozilla.org/en-US/kb/download-firefox-windows-microsoft-store | New article |
Microsoft Store presence | https://support.mozilla.org/en-US/kb/windows-10-warns-me-use-microsoft-verified-app | Updated |
Content process limit setting is removed | https://support.mozilla.org/en-US/kb/performance-settings | Updated |
Firefox for Android
Description | KB link | Status |
---|---|---|
What's new on Firefox for Android 95 | https://support.mozilla.org/en-US/kb/whats-new-firefox-android | updated |
Pocket is now on by default in Canada | https://support.mozilla.org/en-US/kb/view-pocket-articles-recommended-firefox-android-home | updated |
Firefox for iOS
Description | KB link | Status |
---|---|---|
What's new in Firefox for iOS 40 | https://support.mozilla.org/en-US/kb/whats-new-firefox-ios-version-40 | New article |
Customize Firefox for iOS homepage | https://support.mozilla.org/en-US/kb/choose-your-opening-screen-firefox-ios | New article |
Pocket is now on by default in Canada | https://support.mozilla.org/en-US/kb/view-articles-recommended-pocket-firefox-ios | New article |
Firefox Focus
Description | KB link | Status |
---|---|---|
What's new for Focus for Android | https://support.mozilla.org/en-US/kb/whats-new-firefox-focus-android | Updated |
What's new for Focus for iOS | https://support.mozilla.org/en-US/kb/whats-new-focus-ios-40 | New article |
Studies toggle | https://support.mozilla.org/en-US/kb/studies-focus-ios | New article |
Find out more
- Release notes
- Discussion
Dot releases
- [12/14] Firefox for iOS 40.1 to fix the crashing issue: mzl.la/3GGUXgE
- [12/16] Firefox Desktop 95.0.1., ESR 91.4.1., and Firefox for Android and Focus/Klar 95.2.0. to fix the certificate issues with Microsoft web sites.
- [12/19] Firefox Desktop 95.0.2 to fix a hardware/compiler bug for users with C/E/Z-Series "Bobcat" CPUs running on Windows 7, 8, and 8.1. (release notes: https://www.mozilla.org/en-US/firefox/95.0.2/releasenotes/)
Heads up
- We're currently tracking issue related to streaming services like Netflix, etc. (Bug 1743954).
- In the meantime, the recommendation solution is to manually update WideVine plugin to 4.10.2391.0. (reference: https://mzl.la/3IAHsAY)
- If you're in Conversocial, please tag similar report with "bug 1743954" tag
- Firefox for iOS v40 incident. How to handle in Conversocial:
- Tag the conversation with "iOS40 Issue"
- Use a common response/clipboard called "Firefox for iOS - v40 issue"
- Don't close the thread, but rather use the Reply button
- Move the conversation to the 'Mozilla - Escalate" queue, so we can follow up later
- Problem with "Accept cookies" pop up in Firefox Focus. How to handle it in Conversocial:
- Tag the conversation with "Focus-6046" tag
- Reply with a clipboard called "Firefox Focus - Issue 6046"
- Don't close the thread, but rather use the Reply button
- Move the conversation to the 'Mozilla - Escalate" queue, so we can follow up later
- [Issue with Microsoft sites]
- For Social Support and Forum contributors, please tag the conversations with "Bug1745600" for incident tracking purposes. Thank you!
Potential issues
How to get involved in the sprint?
Join us in our community portal event and contribute by:
- Answer forum questions
- Respond to actionable tweets
Answer forum questions
Many people visit our forum to ask questions about Firefox. You can contribute by answering their questions directly on the forum, or using the SUMO Live Helper addon created by SUMO contributors.
Respond to actionable tweets
You can also help many people who are having problems with their Firefox by responding to actionable tweets (meaning that the tweet expressed that somebody need support). Check out this article or take this short course to know more about how you can help people on Twitter. We strongly recommend existing community members to use Conversocial to reply to tweets from the official support account, @FirefoxSupport.
How can I get more help?
You can join our Matrix channel to ask questions/join community discussion.