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Support/TCP-ETP: Difference between revisions
add desired outcome and community stakeholders section
(initial content - TCP/ETP project plan) |
(add desired outcome and community stakeholders section) |
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* [https://people.mozilla.org/p/timhuang Tim Huang] | * [https://people.mozilla.org/p/timhuang Tim Huang] | ||
* [https://people.mozilla.org/p/pbz Paul Zühlcke] | * [https://people.mozilla.org/p/pbz Paul Zühlcke] | ||
'''Community:''' | |||
TBD | |||
=Problem statement= | =Problem statement= | ||
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* Support.mozilla.org is lacking of documentation when it comes to site-breakage troubleshooting. | * Support.mozilla.org is lacking of documentation when it comes to site-breakage troubleshooting. | ||
==Success | =Desired outcome= | ||
* Generate a report to provide back to the product team about anti-tracking related issues that the CX team are able to collect. | |||
* Generate a community project template and engagement process for future use. | |||
* Educate contributors on site-breakage troubleshooting and bug submission for anti-tracking-related issues. | |||
=Success metrics= | |||
* KB audits for anti-tracking articles are 100% completed (KB) | * KB audits for anti-tracking articles are 100% completed (KB) | ||
* All anti-tracking related articles are localized to 5 priority locales (Localization) | * All anti-tracking related articles are localized to 5 priority locales (Localization) | ||