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Thunderbird/tb-support-crew: Difference between revisions
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tb-support-crew is a place for contributors who provide significant public support to other Thunderbird users - paying it forward. We help each other so that we can better support Thunderbird users. | tb-support-crew is a place for contributors who provide '''significant''' public support to other Thunderbird users - paying it forward. We contributors help each other, so that we can better support Thunderbird users. | ||
Explicit non-goals: | Explicit non-goals: | ||
* | * Users wanting help or questions about Thunderbird should visit [https://support.mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird] | ||
* Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | * Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | ||
* Enterprise support happens at [[Thunderbird/tb-enterprise]] | * Enterprise support happens at [[Thunderbird/tb-enterprise]] | ||
tb-support-crew is a private list - private because it is not a place for users to ask for support. But if <u>you currently provide support to users, or want to start | tb-support-crew is a private list - private because it is not a place for users to ask for support. But if <u>you currently provide support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net,unicorn.consulting@gmail.com?subject=IwantTOhelpUSERS send an email describing your interest in helping other users] (please do not ask a support question). | ||
Support crew discusses: | Support crew discusses: | ||
* | * Current hot topics for users (e.g. public forums, blogs, knowledge bases, etc.) | ||
* Has anybody else seen topic X in their community? | * Has anybody else seen topic X in their community? | ||
* How do we fix Y for a user? | * How do we fix Y for a user? | ||