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Thunderbird/Support/Get Help Flowchart: Difference between revisions
Thunderbird/Support/Get Help Flowchart (view source)
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* When in doubt feel free to @ mention me on Matrix (<code>@rolandthunderbird:mozilla.org</code>) not SUMO :-), I prefer @ mentions in public rooms to DMs; you can't over communicate with me :-) ! | * When in doubt feel free to @ mention me on Matrix (<code>@rolandthunderbird:mozilla.org</code>) not SUMO :-), I prefer @ mentions in public rooms to DMs; you can't over communicate with me :-) ! | ||
* Developers are quite rightly a wee bit sensitive because software development is a high focus activity and developer receive far too many support questions that are better answered by the support community (and are often already answered at https://support.mozilla.org/products/thunderbird ) and therefore don't want too much non developer chat in Thunderbird Developers Matrix rooms | * Developers are quite rightly a wee bit sensitive because software development is a high focus activity and developer receive far too many support questions that are better answered by the support community (and are often already answered at https://support.mozilla.org/products/thunderbird ) and therefore don't want too much non developer chat in Thunderbird Developers Matrix rooms | ||
* Thunderbird add-ons that are not written by Thunderbird staff are not supported by Mozilla. Please ask the add-on developer for support. Usually they have a support issue tracker or website e.g. on gitlab or github or other place. | |||
* MZLA and MoCo staff as well as NDA'd contributors can also ask in private matrix and slack rooms but please ask publicly, if possible, first! | * MZLA and MoCo staff as well as NDA'd contributors can also ask in private matrix and slack rooms but please ask publicly, if possible, first! | ||