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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 22:44, 12 January 2025
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= Diagnosis = | = Diagnosis = | ||
== Diagnosis Introduction == | == Diagnosis Introduction == | ||
* '''All steps are <u>temporary</u> *tests*, not a request for you to forever disable a feature.''' Disabling antivirus software for example. | * Do just one or two steps at a time, then evaluate before doing more steps. Then you know which item(s) had an impact, to tell support or in case you have trouble in the future. | ||
* '''All steps are <u>temporary</u> *tests*, not a request for you to forever disable a feature.''' Disabling antivirus software for example need not be permanent. | |||
* '''Do not delete files'''. Instead, rename or move files because we may need "bad files" later for developers to examine. | * '''Do not delete files'''. Instead, rename or move files because we may need "bad files" later for developers to examine. | ||
* Collect information as you | * Collect information as you go through the steps, to later describe your problem: | ||
** '''Numbers''' | ** Use '''Numbers''' for memory, cpu, time duration, folders, messages - not vague words like fast, slow, small, large. | ||
** State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | ** State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | ||
** Document | ** Document diagnosis step numbers that you tested, and which helped or didn't. | ||
** Document [[Thunderbird:Testing:Memory_Usage_Problems#References|bug numbers]], URLs of postings and references used. | ** Document [[Thunderbird:Testing:Memory_Usage_Problems#References|bug numbers]], URLs of postings and references used. | ||
** Screen shots can be helpful. | ** Screen shots can be helpful. | ||
== Diagnosis Steps == | == Diagnosis Steps == | ||
Did you check the items above in [[#Diagnosis Introduction|Diagnosis Introduction]]? | |||
# Are you using the newest Thunderbird? <small>The newest version available for your OS and channel type will be at https://thunderbird.net/download. (The default channel for users is "esr", not "release".) If the version on that page does not match what is offered at Help > About in Thunderbird, check the [https://www.thunderbird.net/system-requirements/ current System Requirements] to see whether your OS is supported.</small> | # Are you using the newest Thunderbird? <small>The newest version available for your OS and channel type will be at https://thunderbird.net/download. (The default channel for users is "esr", not "release".) If the version on that page does not match what is offered at Help > About in Thunderbird, check the [https://www.thunderbird.net/system-requirements/ current System Requirements] to see whether your OS is supported.</small> | ||
#Start Thunderbird in [https://support.mozilla.org/kb/troubleshoot-mode-thunderbird Troubleshoot Mode]. If it helped then start in normal mode and if the problem returned:<small> | #Start Thunderbird in [https://support.mozilla.org/kb/troubleshoot-mode-thunderbird Troubleshoot Mode]. If it helped then start in normal mode and if the problem returned:<small> | ||
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* '''State that you reviewed this document''' | * '''State that you reviewed this document''' | ||
* | * Use '''Numbers''' when referring to amounts of memory, cpu, time duration, folders, messages - not vague ... fast, slow, small, large. | ||
* List | * List account details (types, mail providers, etc) from "Mail and News Accounts" in Help > Troubleshooting Info. | ||
* '''Number''' of messages in your largest folder. | * '''Number''' of messages in your largest folder. | ||
* Full Thunderbird <u>version number</u> from Help > About, or Help > Troubleshooting Information | * Full Thunderbird <u>version number</u> from Help > About, or Help > Troubleshooting Information | ||
* State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | * State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | ||
* | * List what is happening in Tools > Activity Manager. | ||
* State the step numbers which helped | * State the step numbers which helped. | ||
* | * State whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location. | ||
* Any bug report(s) match your problem? Check the [[#References|topmost entries in the "Unresolved bugs" list in this document]], and list of open bugs for [https://mzl.la/3P82Lyd memory] and [https://mzl.la/3Xg2Bsg performance], to add them to your report. | * Any bug report(s) match your problem? Check the [[#References|topmost entries in the "Unresolved bugs" list in this document]], and list of open bugs for [https://mzl.la/3P82Lyd memory] and [https://mzl.la/3Xg2Bsg performance], to add them to your report. | ||
* URLs of related postings and references | * URLs of related postings and references | ||