canmove, Confirmed users
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#**Are you absolutely certain that antivirus software is not to blame? | #**Are you absolutely certain that antivirus software is not to blame? | ||
#**Are any non-Inbox IMAP folders configured to check for new messages via "always check this folder" in properties? Or is hidden preference mail.check_all_imap_folders_for_new set to true? These increase load on both Thunderbird and the mail server. {{Bug|729504}}</small> | #**Are any non-Inbox IMAP folders configured to check for new messages via "always check this folder" in properties? Or is hidden preference mail.check_all_imap_folders_for_new set to true? These increase load on both Thunderbird and the mail server. {{Bug|729504}}</small> | ||
#Does problem resolve by disabling Global Search indexing? <small>Tools|Options|Advanced|General| uncheck Enable Global Search and Indexer (linux: Edit|Preferences|Advanced|... Mac: cmd , advanced tab) '''and restart Thunderbird.''' (note, disabling indexing also disables searching) | #Does problem resolve by disabling Global Search indexing? <small>Tools|Options|Advanced|General| uncheck Enable Global Search and Indexer (linux: Edit|Preferences|Advanced|... Mac: cmd , advanced tab) '''and restart Thunderbird.''' (note, disabling indexing also disables global searching - ctrl+K) | ||
#* If problem did not go away, or to recheck indexing behavior, enable the checkbox again and restart Thunderbird. | #* If problem did not go away, or to recheck indexing behavior, enable the checkbox again and restart Thunderbird. | ||
#* If the problem did go away - did Thunderbird have extremely high disk IO, seem to be stuck on indexing per Tools|Activity Manager, or is global-messages-db.sqlite (file used for global search) in your [http://kb.mozillazine.org/Profile_folder_-_Thunderbird profile folder] too big? Rule of thumb - the file should not be more than 10-20% of the combined size of all messages in directories Mail and ImapMail. | #* If the problem did go away - did Thunderbird have extremely high disk IO, seem to be stuck on indexing per Tools|Activity Manager, or is global-messages-db.sqlite (file used for global search) in your [http://kb.mozillazine.org/Profile_folder_-_Thunderbird profile folder] too big? Rule of thumb - the file should not be more than 10-20% of the combined size of all messages in directories Mail and ImapMail. | ||