Support/StartPageOptimization: Difference between revisions

Support/StartPageOptimization (view source)

98 bytes added , 25 February 2009

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 # The Knowledge Base (KB) is really just the first step in trying to find a solution to the problem. We also offer ways to ask direct questions.
-#* Problem 1: This is not obvious today; we don't say "the KB is just step 1"
+#* Problem 1: This is not obvious today; we don't say "the KB is just step 1," so people may leave the site thinking they won't find the solution to their problem.
 # There is a lot of content on SUMO and the KB contains over 250 solutions to common problems.
-#* Problem 2: The current design doesn't effectively communicate the fact that there's a lot of content on the site, and many people leave our site without finding help. The referenced site design research seems to suggest that the current design isn't optimized for its purpose.
+#* Problem 2: The current design doesn't effectively communicate the fact that there's a lot of content on the site, and many people leave our site without finding help. The referenced site design research (see below) seems to suggest that the current design isn't optimized for its purpose.
 # The current start page puts a lot of emphasis on the search box.
 #* Problem 3: Not everyone is comfortable searching for or even describing their problem. We need a useful way of browsing the KB, and ensuring that people know they have that alternative of using the KB.