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Support/StartPageOptimization: Difference between revisions
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→Proposed Mockup
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* Limit font styles and other text formatting. | * Limit font styles and other text formatting. | ||
* Don't look like an ad. | * Don't look like an ad. | ||
=Proposed Mockup= | =Proposed Mockup= | ||
This mockup is tries to solve the problems detailed above, using solutions suggested in the research: | This mockup is tries to solve the problems detailed above, using solutions suggested in the research: | ||
[http://www.flickr.com/photos/djst/3524882061/ http://farm4.static.flickr.com/3358/3524882061_3718c7025e.jpg] | |||
''Click image above for description of changes'' | |||
* Changed the heading to something more actionable to draw the user's attention | |||
* Changed the first paragraph to explain that we offer personal help, that the user has come to the right place, and that you can both search and browse for solutions, while still making a point that we're volunteer-driven | |||
* Explained the different ways to get help from the very outset, so people don't give up assuming we don't offer more than what is shown on the start page. See the sidebar box replacing the main menu. | |||
* Renamed "Ask a question" link to "Get Personal Help" to make the value of our support offerings more obvious | |||
* Removed the technical terms "Knowledge Base" and "Support Forum" to focus more on the task the user is trying to achieve (solving a problem) rather than how and where that would happen | |||
* Added example search terms to encourage people to use the search box | |||
* Changed to a single-column layout for the most popular support articles, to improve readability | |||
* Made it a point that we have a lot more articles on the site than what is shown on the start page by adding the text at the bottom saying "There are xx more support articles..." | |||
* Added a generic box in the sidebar that in the mockup is being used for the New to Firefox content. This could also be used for other purposes -- e.g. from the whatsnew.html page on mozilla.com, we could link to a different start page that listed articles related to troubleshooting Firefox after an upgrade, and/or listed what was new in the current version of Firefox. | |||
==Old mockup (kept for reference)== | |||
[[Image:SUMO_mockup_with_description.png|650px]] | [[Image:SUMO_mockup_with_description.png|650px]] | ||