=Overview=
Screencast Screencasts can be thought of as animated screenshots. A good screencast can serve as the unique user experience that bridges a well written how-to article together with live support. With a set of screencasts, a user not only will read the accompanying article that might solve the issue they are having, but also he or she will see exactly how to perform the fix to the problem. Without being able to provide live support to every single end-user (we have north of 200 million users these days!), screencasts are a leveraged solution that come pretty close to live support.
=Requirements=
