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Support/ScreencastsPRD: Difference between revisions
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=Overview= | =Overview= | ||
Screencasts can be thought of as animated screenshots. A good screencast can serve as the unique user experience that bridges a well written how-to article together with interactive live support. Not everyone is comfortable reading written instructions containing complicated computer and software terms; with screencasts, users can instead choose to watch a video demonstrating exactly how to solve the problem. | [[File:Watching_screencast.jpg|200px|right]]Screencasts can be thought of as animated screenshots. A good screencast can serve as the unique user experience that bridges a well written how-to article together with interactive live support. Not everyone is comfortable reading written instructions containing complicated computer and software terms; with screencasts, users can instead choose to watch a video demonstrating exactly how to solve the problem. | ||
Since we are unable to provide live support to every single Firefox user (we have north of 250 million of them these days!), screencasts is a leveraged, community-powered solution that come pretty close to live support while still allowing it to scale to meet the demands of our growing user base. | Since we are unable to provide live support to every single Firefox user (we have north of 250 million of them these days!), screencasts is a leveraged, community-powered solution that come pretty close to live support while still allowing it to scale to meet the demands of our growing user base. | ||