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'''Firefox Update Content (Mozilla.com Optimization)''' | '''Firefox Update Content (Mozilla.com Optimization)''' | ||
*The Problem | *The Problem | ||
There seem to be two separate issues when trying to understand why users don’t update their Firefox: | There seem to be two separate issues when trying to understand why users don’t update their Firefox: | ||
**Users do not understand the benefits of “updating” and distrust the idea of continually downloading things from the Internet. | **Users do not understand the benefits of “updating” and distrust the idea of continually downloading things from the Internet. | ||
**Users do not know how to update their browser and confuse it with re-downloading Firefox. | **Users do not know how to update their browser and confuse it with re-downloading Firefox. | ||
*The Two-Fold Solution* | *The Two-Fold Solution | ||
**Use the existing http://www.mozilla.com/en-US/firefox/ie.html and personal.html page and add content in the “Quick Tips” Box with a “Learn more” link [actually, the page would just be styled like the /ie.html page, but wouldn’t actually be on that page…should actually be on /upgrade.html instead] | |||
***Create www.mozilla.com/en-US/firefox/update page with FAQs | |||
***What is an update? | |||
***Why is it important? | |||
***How do I get an update? (SUMO link) | |||
***What about my book marks…? | |||
**Add link to SUMO articles (https://support.mozilla.com/en-US/kb/Updating+Firefox) | |||
***Add content on benefits of updating, security, etc. on First Run Page | |||
***Have snippets circulating about updating to the latest version of Firefox | |||
**Add content to https://support.mozilla.com/en-US/kb/Updating+Firefox) and info for Mac and Linux. | |||
**Screenshots | |||
*Schedule* | |||
*Schedule | |||
*Bugs | |||
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