Changes

## About a dozen folks at Service Week Event: Thunderbird talk was about Lightning and Calendering in general, rest was about CMSes like Drupal, WordPress and Joomla

# Key Support stats from the following graphic:

## total new topics:86 total replies: 111

## have ruby code in progress to semi-automate top 5 issues, relies on manual tagging, scheduled to finish this week

## #replies from non MoMo folks: 2 from Lightning folks (thanks Martin and Philip and wilkommen!) 8 from Tom (thanks!) 16 from TMZ (our newest official rep, thanks and welcome!) MoMo folks: 5 from Rafael (thanks!), 87 from Roland (I am going to do less this week to focus on Support Plan, SUMO, etc)

## happiness metric: API doesn't have happiness emotitags, asked GS staff about that, code in progress: http://gist.github.com/190094, manual happiness metric = 91 - 87 = 4

=== Roundtable ===