Confirmed users
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== Get Satisfaction == | == Get Satisfaction == | ||
=== Normal Workflow === | |||
# pick a topic to help out with from http://getsatisfaction.com/mozilla_messaging/admin/topics or from email or RSS and click on it | |||
# Change the title if it's not helpful e.g. "help" is not helpful | |||
# Add [[Thunderbird/Support/GetSatisfaction/TaggingConventions|tags]] | |||
# Formulate a reply | |||
# If resolved, set to Answered or Closed (see "Resolve it! below) | |||
# If it's a problem change to problem and "in progress" if not solved | |||
# Change to an "Idea" if it's a feature request | |||
=== Merge workflow === | |||
=== Workflow for when there's a bug === | |||
=== Resolve it! === | === Resolve it! === |