Thunderbird/Support/Workflow: Difference between revisions

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== Get Satisfaction ==
== Get Satisfaction ==
=== Normal Workflow ===
# pick a topic to help out with from http://getsatisfaction.com/mozilla_messaging/admin/topics or from email or RSS and click on it
# Change the title if it's not helpful e.g. "help" is not helpful
# Add [[Thunderbird/Support/GetSatisfaction/TaggingConventions|tags]]
# Formulate a reply
# If resolved, set to Answered or Closed (see "Resolve it! below)
# If it's a problem change to problem and "in progress" if not solved
# Change to an "Idea" if it's a feature request
=== Merge workflow ===
=== Workflow for when there's a bug ===


=== Resolve it! ===
=== Resolve it! ===
Confirmed users
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