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Revision as of 19:42, 17 December 2009
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# Folks get upset if you do this and they feel their question is NOT answered or their problem is not solved so of there's any doubt in your reply put an explanation e.g. "Setting this to Solved because I am pretty sure this workaround solves your problem." | # Folks get upset if you do this and they feel their question is NOT answered or their problem is not solved so of there's any doubt in your reply put an explanation e.g. "Setting this to Solved because I am pretty sure this workaround solves your problem." | ||
# If you look at a topic and leave a reply but it's not Answered or Solved then change it to a Problem and set status to "Acknowledged" or "In Progress" if that make sense.Try not to leave topics that you reply to without updating the status. | # If you look at a topic and leave a reply but it's not Answered or Solved then change it to a Problem and set status to "Acknowledged" or "In Progress" if that make sense.Try not to leave topics that you reply to without updating the status. | ||
=== Give Thanks === | |||
If somebody solves a problem or answers a question and you notice it, please give thanks as follows | |||
# If it's a complete answer or solution, leave a comment e.g. something like "Thanks for contributing to community support." | |||
# If their answer or question is incomplete or a wee bit inaccurate, post a reply (comments are really only meant for short items) with a correction or an addition to make their answer/solution complete and thank the person as well | |||
# If a person helps does community support on a regular basis, please consider making them a GS "champion" for Mozilla Messaging | |||
== Bugzilla == | == Bugzilla == | ||
== SuMoMo Knowledge Base == | == SuMoMo Knowledge Base == | ||