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Thunderbird:Testing:Shutdown Hang: Difference between revisions
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Thunderbird:Testing:Shutdown Hang (view source)
Revision as of 22:45, 8 January 2010
, 8 January 2010add imap logging, put safe mode first
(enigmail bug#) |
(add imap logging, put safe mode first) |
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Shutdown hangs, where Thunderbird is still running after shut down, are not all alike. | Shutdown hangs, where Thunderbird is still running after shut down, are not all alike. Steps to reproduce are helpful (which may require some experimentation), and how often you see the hang (always, rarely, etc). Also, answers to the following easy questions help identify the type of hang: | ||
# If the problem is easily reproduced and you have extensions installed, does the hang happen with Thunderbird started in [http://kb.mozillazine.org/Safe_mode safe mode]? If it can't be reproduced in safe mode then the problem could be an extension and you should contact the extension author. | |||
#* does hang happen without calendar/lightning extension? ({{Bug|532435}}) | |||
# cpu usage - is it high (pegged), zero, low, or other? | # cpu usage - is it high (pegged), zero, low, or other? | ||
# run netstat -a -b -o | grep -i thunderbird ( | # run netstat -a -b -o | grep -i thunderbird (in MS-Windows in a dos command window do netstat -a -b -o) - are connections shown from thunderbird to ldap, imap mail server, or other protocols? | ||
# is gloda indexing enabled or disabled? (Tools|Options|Advanced|General) | # is gloda indexing enabled or disabled? (Tools|Options|Advanced|General) | ||
# are your accounts pop, imap, or a combination? | # are your accounts pop, imap, or a combination? | ||
# did computer go into sleep or hibernate while Thunderbird was running? | # did computer go into sleep or hibernate while Thunderbird was running? | ||
# was online or offline used, either via explicit action, or automatically? | # was online or offline used, either via your explicit action, or automatically due to a dropped network connection? | ||
More technical ... if you can, please attach: | |||
* stacktrace file to bug using _hang_ instructions: | |||
** [https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report How_to_get_a_stacktrace_for_a_bug_report] | |||
** [[Thunderbird:Testing:Get_A_Debug_Thunderbird_Hang_Stack]] | |||
* [[MailNews:Logging imap log]] file to bug, if imap connections are shown | |||
Related bugs - see "shutdown hang" query at [[Thunderbird:Bug_Queries]]. Additional references: | |||
Related bugs - see "shutdown hang" query at [[Thunderbird:Bug_Queries]] | |||
Additional references: | |||
* {{bug|504971}} comment 12 | * {{bug|504971}} comment 12 | ||
* {{bug|504971}} comment 15 | * {{bug|504971}} comment 15 | ||