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Support/ForumRedesignPRD: Difference between revisions
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→Features by priority (question view)
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''P1'' Needs to have for launch: | ''P1'' Needs to have for launch: | ||
* Somewhere to say "me too" for users and make the counts visible. -- This will motivate users with the same problem to vote up since that will get that thread answered faster | * Somewhere to say "me too" for users and make the counts visible. -- This will motivate users with the same problem to vote up since that will get that thread answered faster | ||
** Votes should be for "votes in the most recent X days" and not all-time. | ** Votes displayed should be for "votes in the most recent X days" and not all-time. But store historical votes. | ||
* Make it easy to start a new question if the current one doesn't match or find the one that does. Something like a related questions feature with a link to start a new one. | * Make it easy to start a new question if the current one doesn't match or find the one that does. Something like a related questions feature with a link to start a new one. -- Populate this by looking for top-voted threads with similar tags. | ||
* Rich text replies shown chronologically. | |||
* | * Let people vote up replies. -- We decided on three options "Yes this helped solve my problem" "Yes, this was helpful but didn't actually solve my problem" "No, this wasn't helpful". We're only going to display the SUM of the first two but moderators will be able to see each stat so we can quickly ID bad solutions etc. -- The three tiers helps us ID contributors who are genuinely trying to help and also find troubleshooting steps that may seem to work in theory but less in practice. | ||
* Let people vote up | * The reply that the OP marked as solving his problem should get a special highlight (Yahoo answers has a "This solution chosen by the asker and "top solution chosen by the community") | ||
* The reply that has the most votes should get a special highlight to make it stand out of the rest. | |||
* The | * Any replies from the original poster of the question should be also highlighted differently. | ||
* Use cookies to track the original poster in addition to special links in emails. That way if someone bookmarks a page, he can still act on it as the OP without having to check his email. | * Use cookies to track the original poster in addition to special links in emails. That way if someone bookmarks a page, he can still act on it as the OP without having to check his email. This will also help reduce voter fraud. | ||
* | * Need to store: thread metadata (OS, tags, plug-ins, user agent, parsed about:troubleshooting if possible (raw if not)) and stats (votes for each thread, total solution votes by thread or contributor) should be easy to get at from the DB. | ||
* Make sure this is easily expandible for many languages (localizable strings, tracking the language of posts) | * Make sure this is easily expandible for many languages (localizable strings, tracking the language of posts) | ||
* Email notification system so you can be notified whenever there's activity in threads you're in or threads you're me-too'd on (with different text for both) (P1) | * Email notification system so you can be notified whenever there's activity in threads you're in or threads you're me-too'd on (with different text for both) (P1) | ||
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* Some way to report things (threads, followup questions, solutions) as needing moderation | * Some way to report things (threads, followup questions, solutions) as needing moderation | ||
* HTTPS support for views that required logging in as well as form submission | * HTTPS support for views that required logging in as well as form submission | ||
* Support threads should be tag-able. | |||
* | |||
''P2'': We should have these in the initial launch but they can slip to "top priorities after launch" if resources are limiting. | ''P2'': We should have these in the initial launch but they can slip to "top priorities after launch" if resources are limiting. | ||
* Top-of-page Notification of whether a thread has a solution | * Top-of-page Notification of whether a thread has a best solution as well as whether the OP had his question answered. | ||
* Rich text formatted emails | * Rich text formatted emails | ||
* Anchors on solutions so they can be directly linked to | * Anchors on solutions so they can be directly linked to | ||