Confirmed users
1,247
edits
Support/ForumRedesignPRD: Difference between revisions
Jump to navigation
Jump to search
→Features by priority (threadlist view)
| Line 64: | Line 64: | ||
* Social network integration. If someone votes that "yes this solved my problem" give them the ability to tweet it | * Social network integration. If someone votes that "yes this solved my problem" give them the ability to tweet it | ||
==Features by priority ( | ==Features by priority (thread listing -- users)== | ||
* Shown to: logged out users, people seeking to self-help by looking at existing questions as well as people seeking to ask a question. | |||
Needs: | |||
* | |||
* Some kind of listing of threads that show the following for each thread: | |||
** Title | |||
** First line of the description | |||
** Number of me too votes obtained in the last X days (order on this) | |||
** Author | |||
** Date of last activity (post) | |||
** Icons to indicate: if there are "helpful" solutions AND if there is a solution that's marked helpful by the OP. | |||
* A search/filter box | |||
* A link to ask a new question | |||
* Short URL | |||
==Features by priority (threadlisting -- contributors)== | |||
* Shown to logged in contributors or people explicitly trying to help others. | |||
P1: | |||
* Listing of threads that show: | |||
** Title | |||
** First line of the description | |||
** OS/Version | ** OS/Version | ||
** | ** Number of me too votes obtained in the last X days | ||
** Author | |||
** Date of last activity (and person who did this) | |||
** Icons to indicate: if there are "helpful" solutions AND if there is a solution that's marked helpful by the OP | |||
** Tags | ** Tags | ||
* | ** Number of replies | ||
* | * Various default filter/sorts: | ||
** | ** Unanswered questions vs All questions vs Questions with no solutions marked helpful | ||
** | ** Sort by number of me-too votes in the last X days vs Date of last activity vs Date of original post | ||
** | * UI for moderators to delete/lock/report threads | ||
* | P2: | ||
* | * Filters for show only threads with certain tags -- allow customization | ||
* | P3: | ||
* Ability to add tags from this view | |||
* Ability to flag threads for others from this view | |||
==Metrics stuff== | |||
The following things need to be accessible via queries (actually displaying summary queries is outside scope but a possible future project): | |||
* OS | |||
* Version | |||
* Number of me too votes in a given time period for a given thread (and total) | |||
* Number of "this helped solve my problem" "this was helpful but didn't solve" "this didn't solve" votes per post and per thread and per contributor for a given time period | |||
* Thread titles, description, troubleshooting info (for full text searches) | |||
** If we get to a point where the troubleshooting info is parseable, we'd like to be able to break it out in the future | |||
* Tags | |||
'' | ==Registration and emails== | ||
Here's how we expect registration to work out. | |||
# You don't need to be registered or logged in to vote for anything (me too, sign up for notifications from threads, or vote up solutions). You also don't need to be logged in to report an offensive post to a moderator. | |||
# When posting a new question, you'll be asked for your email address and a display name at the end of the process. This email will have a random password and a link. Click the link to get your question posted. Your display name will show and we'll be clear that the email is protected. | |||
# You will be sent an email every time someone posts in your thread | |||
# If someone has posted in your thread and you haven't come back to say "this solved" or "this didn't solve" then you'll be given ONE email reminder to say "hey you should let us know if we helped!" | |||
# You need to be logged in to post to threads, tag threads (and obviously to moderate.) | |||
==Features by priority (dashboard view)== | ==Features by priority (dashboard view)== | ||