Changes

Yes. You have to turn on the 'allowbugdeletion' parameter, which is off by default. Note that you cannot delete bug reports one by one. You have to move them in a product or component, e.g. named "Trash", and then delete this product or component. The reason we make it hard is that you generally don't want to do thatdelete bug reports; they're supposed to be a permanent historical record.

==Does Bugzilla allow us to define our own priorities and , levels? Do we have complete freedom to change the labels of fields and format of them, and the choice of acceptable other values?== 

Moreover, Bugzilla 3.0 and newer allow you to add custom fields to Bugzilla from the UI. You can follow development of this feature in [https://bugzilla.mozilla.org/show_bug.cgi ==Does Bugzilla provide any reporting features, metrics, graphs, etc?id=91037 bug 91037]=

==Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :)==Yes. Look at http://landfill.bugzilla.mozilla.org/bugzilla-tip/report.cgifor samples of what Bugzilla can do in reporting and graphing.Fuller documentation is provided in [http://www.bugzilla.org/docs/tip/html/reporting.html Section 6.11].

If you can not get the reports you want from the included reporting scripts,it is possible to hook up a professional There are also [[Bugzilla:Addons#Data_harvesting|various third-party tools]] that do reporting packagesuch as Crystal Reports using ODBC.If you choose to do this, beware that giving direct access to the database]does contain some security implications.Even if you give read-only access to the bugs databaseit will bypass the secure bugs features of for Bugzilla.

 Email notification is user-configurable.By default,the bug id and summary of the bug report accompany each email notification,along with a list of the changes made.

:If you decide to use the bugzilla_email integration features to allow No. Bugzilla to record responses to mail with the associated bugemail is sent in plain text, you may need to caution your users to set their mailer to "respond to messages in the most compatible mail format in which they were sent".:For security reasons Bugzilla ignores HTML tags in comments, and if a user sends HTML-based email into Bugzilla on the resulting comment looks downright awfulplanet.

==Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template(Say, could that template be imported into "matching" fields? If I wanted from/to take the results of a query and export that data to MS Word or Excel, could I do that?.) ==Bugzilla can output buglists as HTML (the default), CSV or RDF.The link for CSV can be found at the bottom of the buglist in HTML format.This CSV format can easily be imported into MS Excel or other spreadsheet applications.

To use Bugzilla can output buglists as HTML (the RDF format default), CSV, XML, and Atom. A link for each of these formats can be found at the buglist it is necessary to append a &ctype=rdf to the URLbottom of your search results.RDF is meant to be machine readable and thus it is assumed thatthe URL would The CSV format can easily be generated programmatically so there is no user visible linkto this formatimported into MS Excel or other spreadsheet applications.

importxml.pl which is intended . It imports bugs as XML. If you want to be used for importing the datagenerated by see the XML ctype of show_bug.cgi in association with format it expects, view a bug moving.Any other use is left as an exercise for and select the user. There are also scripts included in "XML" link on the contrib/ directory for using e-mailpage (it's small, you might have to import information into Bugzilla,but these scripts are not currently supported and included search for educational purposesit).

==Can a user create Yes, Bugzilla is fully localizable, and save reports? Can they do this in Word format? Excel format?==Yesmany languages are already available. For more information including available translated templates, see http://www.bugzilla. Noorg/download. Yes (using the CSV format)html#localizations.

==What type of human resources are needed to be on staff skills do you need to install and maintain Bugzilla? Specifically, what type of skills does the person need to have? I need to find out what types of individuals would we need to hire and how much would that cost if we were to go with Bugzilla vs. buying an "out-of-the-box" solution.==If Bugzilla is set up correctly from the start,continuing maintenance needs are minimal and can be done easilyusing the web interface.

Commercial Bug-tracking software typically costs somewhere upwards of $20If Bugzilla is set up correctly from the start,000continuing maintenance needs are minimal and can be done easily using the web interface. For installation or more for 5-10 floating licensesupgrades, it helps to understand Perl, Apache, and MySQL.Bugzilla consultation is available from skilled members Also, the installer should have a solid grasp of the newsgroupplatform (Windows, OS X, Linux, etc.Simple questions are answered there and then) that Bugzilla is being installed on.