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=Managerial Questions=
==Is it possible to delete bug reports?==
Yes. You have to turn on the 'allowbugdeletion' parameter, which is off by default. Note that you cannot delete bug reports one by one. You have to move them in a product or component, e.g. named "Trash", and then delete this product or component. The reason we make it hard is that you generally don't want to delete bug reports; they're supposed to be a permanent historical record.
==Is Bugzilla web-based, or do you have to have specific software or a specific operating system on your machine?==
==Does Bugzilla allow us to define our own priorities, levels, and other values?==
For installation or upgrades, it helps to understand Perl, Apache, and MySQL. Also, the installer should have a solid grasp of the platform (Windows, OS X, Linux, etc.) that Bugzilla is being installed on.
==What How much time frame are we looking at if we decide to hire people does it take to install and maintain the Bugzilla? Is this something that takes hours or days to install and a couple of hours per week to maintain and customize, or is this a multi-week install process, plus a full time job for 1 person, 2 people, etc?== It all depends on your level what you need out of commitmentBugzilla, and how much you plan to customize it. Someone with much a lot of Bugzilla experience can get you up and runningin less than a dayfew hours, and your Bugzilla install can run untended for years.Less-experienced administrators sometimes need a few days to set up Bugzilla. If you plan to customize the code or user interface of your Bugzilla strategy is critical to your business workflow,hire somebody to who has reasonable Perl skillsthen the amount of maintenance time increases. First,and a familiarity with there's the operating system time to customize (which depends on which Bugzilla will be runninghow much customization you want to do). Then, after you've customized, any time you want to upgrade,and you may have them handle to do some work to bring your process management, bug-tracking maintenance,customizations forward into the new version. and local customization.==Is there any licensing fee or other fees for using Bugzilla?==
==We don't like referring to problems as 'bugs'. Can we change that?==
Yes!As of Bugzilla 2.18, it is a simple matter to change You can edit the word 'bug'into whatever wordfile <code>template/en/phrase is used by your organization.See the documentation on Customization for more details, specifically[http:default/global/wwwvariables.bugzillanone.orgtmpl</docs/tip/html/cust-templates.html#template-specific Section 5.1.5]code> to change the word "bug" in all of Bugzilla.
=Administrative Questions=
