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Thunderbird:Testing:Shutdown Hang: Difference between revisions
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Shutdown hangs, where Thunderbird is still running after shut down, | Shutdown hangs, where Thunderbird is still running after shut down, do not all have the same cause, even if on the same OS. What is running in the environment, a stacktrace, and a list of steps to reproduce are all helpful in determining what kind of hang you are seeing. This may require some experimentation on your part, and we know this is not always possible. But providing as much of the needed information as you can, and how often you see the hang (always, rarely, etc) is important. Also, answers to the following easy questions helps identify the type of hang: | ||
# If the problem is reproducible and you have extensions installed, does the hang happen with Thunderbird started in [ | # If the problem is reproducible and you have add-ons/extensions installed, does the hang happen with Thunderbird started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it can't be reproduced in safe mode then the problem could be an extension. Experiment by disabling add-ons until you find the cause, and contact the add-on author. | ||
#* does hang happen without calendar/lightning extension? ({{Bug|532435}}) | #* does hang happen without calendar/lightning extension? ({{Bug|532435}}) | ||
# cpu usage - is it high (pegged), zero, low, or other? | # cpu usage - is it high (pegged), zero, low, or other? | ||
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Related bugs: | Related bugs: | ||
* '''open bugs - see "shutdown hang" query at [[Thunderbird:Bug_Queries]].''' | * '''open bugs - see "shutdown hang" query at [[Thunderbird:Bug_Queries]].''' | ||
** {{Bug|479373}} Hang on shutdown if there are outstanding SSL requests | |||
** {{Bug|508263}} 3.0b3 hangs on exit/shutdown with high cpu, no imap connections [Mac only?} [speculation: losing the network connection/sleeping] | |||
* references: | * references: | ||
** {{bug|504971}} comment 12 | ** {{bug|504971}} comment 12 | ||
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* {{Bug|516388}} Hang when exiting Archives smart folder is used | * {{Bug|516388}} Hang when exiting Archives smart folder is used | ||
* {{Bug|497059}} Hang with unreliable wifi connection, either when re-connecting to email server, or on shutdown | * {{Bug|497059}} Hang with unreliable wifi connection, either when re-connecting to email server, or on shutdown | ||
Hangs caused by other software | |||
* {{Bug|532435}} Thunderbird 3.0RC 2 does not quit, high cpu, no imap connection and must be killed - with enigmail error [caused by Engimail] | |||