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Talk:Thunderbird/Support/Workflow: Difference between revisions
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→Use of emoticons in responses
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=== Use of emoticons in responses === | === Use of emoticons in responses === | ||
Users having a problem and trying to get a solution are usually frustrated, thus - as a responder - I'd only use the "happy" symbol if the reporter got a satisfactory response. Doing so without being certain that the response actually helped could be considered provocative or disregarding the user. --[[User:Rsx11m|Rsx11m]] 22:27, 5 July 2010 (UTC) | Users having a problem and trying to get a solution are usually frustrated, thus - as a responder - I'd only use the "happy" symbol if the reporter got a satisfactory response. Doing so without being certain that the response actually helped could be considered provocative or disregarding the user. --[[User:Rsx11m|Rsx11m]] 22:27, 5 July 2010 (UTC) | ||
* are you talking about me :-) ? I am the only one as far as I know who is always happy. I am happy to try and help which is why I set it to be happy. I am not overconfident or sarcastic just happy to help. I guess this points to the crudity of emoticons. I take your point then and will add some text to the emoticons rather than just setting it to be happy. | * are you talking about me :-) ? I am the only one as far as I know who is always happy. I am happy to try and help which is why I set it to be happy. I am not overconfident or sarcastic just happy to help. I guess this points to the crudity of emoticons. I take your point then and will add some text e.g. "happy to try and help" to the emoticons rather than just setting it to be the happy emoticon. -- [[User:rtanglao|Roland]] | ||
[[User:rtanglao|Roland]] | |||