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Support/Firefox 4 User Support Plan: Difference between revisions
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(Created page with 'This document describes one part of the Support efforts around Firefox 4 Beta. For other sub-projects, see the main project page This section involves …') |
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* Set up a support forum for the beta | * Set up a support forum for the beta | ||
** Push Kitsune support forums (questions app) ''[sumodev]'' | ** Push Kitsune support forums (questions app) ''[sumodev]'' | ||
** Set up appropriate tags and detection ''[Cheng & sumodev]'' | *** Set up appropriate tags and detection ''[Cheng & sumodev]'' | ||
** Set up questions for AAQ form for beta ''[Cheng & SUMO]'' | ** Set up questions for AAQ form for beta ''[Cheng & SUMO]'' | ||
** Set up landing | *** Collect relevant information from current forums and feedback. | ||
** Set up landing page | |||
*** Redirect beta users to this landing page ''[need sumodev]'' | |||
* Talk to existing SUMO community members about not telling users to downgrade and get community buy-in. ''[Kadir]'' | * Talk to existing SUMO community members about not telling users to downgrade and get community buy-in. ''[Kadir]'' | ||
* Build a Firefox Beta Support community team that focuses on beta | * Build a Firefox Beta Support community team that focuses on beta | ||
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* Reach out to beta community asking for help with support ''[Kadir & Engagement?]'' | * Reach out to beta community asking for help with support ''[Kadir & Engagement?]'' | ||
* Reach out to beta community to make them aware of our support resources and provide appropriate linking ''[Cheng? & Engagement]'' | * Reach out to beta community to make them aware of our support resources and provide appropriate linking ''[Cheng? & Engagement]'' | ||
** Plan to put link from whatsnew page and sad-face feedback. [Cheng] | |||