Confirmed users
5,365
edits
Thunderbird/Support/Workflow: Difference between revisions
Jump to navigation
Jump to search
no edit summary
No edit summary |
No edit summary |
||
| Line 65: | Line 65: | ||
# If their answer or question is incomplete or a wee bit inaccurate, post a reply (comments are really only meant for short items) with a correction or an addition to make their answer/solution complete and thank the person as well | # If their answer or question is incomplete or a wee bit inaccurate, post a reply (comments are really only meant for short items) with a correction or an addition to make their answer/solution complete and thank the person as well | ||
# If a person helps does community support on a regular basis, please consider making them a GS "champion" for Mozilla Messaging | # If a person helps does community support on a regular basis, please consider making them a GS "champion" for Mozilla Messaging | ||
=== Dealing with Profanity and Ad Hominen Attacks === | |||
# Email support AT getsatisfaction.com (if you are a Mozilla staffer, otherwise email MoMo staff e.g. roland AT mozillamessaging.com and MoMo staff will forward to GS staff ) with the link and request profanity and ad hominen stuff to be redacted (GS is developing a feature so moderators can do it but for now you have to email GS support) | |||
# Use the GS "Archive" feature to archive the topic so it doesn't show up in search with archive text like | |||
#* Archiving because of Profanity or ad hominen words which are unacceptable according to the CC Pact (http://getsatisfaction.com/ccpact) which you agreed to when you signed up for Get Satisfaction. If you would like community support, please create a new community support topic without profanity and ad hominen phrases at: http://getsatisfaction.com/mozilla_messaging/topics/new with the info requested in our README at: https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | |||
== Bugzilla == | == Bugzilla == | ||