Support/Firefox4 Support Team: Difference between revisions

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== The Firefox 4 beta support in the forums ==
<h2> The Firefox 4 beta support in the forums </h2>
<p>With the upcoming Beta 5 of Firefox 4 Mozilla will - for the first time - offer support to a beta version. This is to encourage people to try the beta so we have wider coverage and can fix things before they appear in a final version.
</p><p>The Firefox 4 beta support team will try to answer all questions of the beta users and at the same time gather information about potential bugs, so they can be fixed in the next update. All information will be collected on this wiki page.
</p><p>The team will meet once a week on IRC to talk about the incidents of the last week and to decide which steps to take next.
</p><p>If you want to become part of the team, put your name into the table below and follow the instructions to answer user questions and collect data.
</p><p><br />
</p>
<h2> The Team  </h2>
<p>Please add yourself to the list with name and nick in the forums, then signup <a href="https://mail.mozilla.org/listinfo/sumo-active-contributors">here</a> for the teams mailinglist. We will use it to inform the team about the latest news regarding the program.
</p><p><br />
</p>
<table width="269" border="1" style="">


With the upcoming Beta 5 of Firefox 4 Mozilla will - for the first time - offer support to a beta version. This is to encourage people to try the beta so we have wider coverage and can fix things before they appear in a final version.
<tr>
 
<td> <b>Name</b>
The Firefox 4 beta support team will try to answer all questions of the beta users and at the same time gather information about potential bugs, so they can be fixed in the next update. All information will be collected on this wiki page.
</td><td> <b>Nick</b>
 
</td></tr>
The team will meet once a week on IRC to talk about the incidents of the last week and to decide which steps to take next.
<tr>
 
<td> Kadir Topal
If you want to become part of the team, put your name into the table below and follow the instructions to answer user questions and collect data.
</td><td> KadirTopal
 
</td></tr>
 
<tr>
== The Team  ==
<td> Ricardo Maçãs
 
</td><td> Ricmacas
Please add yourself to the list with name and nick in the forums, then signup [https://mail.mozilla.org/listinfo/sumo-active-contributors here] for the teams mailinglist. We will use it to inform the team about the latest news regarding the program.
</td></tr>
 
<tr>
<br>  
<td> Victor
 
</td><td> Viictor
{| width="269" border="1" style=""
</td></tr>
|-
<tr>
| '''Name'''
<td> Moses J Bermea
| '''Nick'''
</td><td> MJB
|-
</td></tr>
| Kadir Topal  
<tr>
| KadirTopal
<td> Jan
|-
</td><td> Jan
| Ricardo Maçãs  
</td></tr>
| Ricmacas
<tr>
|-
<td> Tobias Markus
| Victor  
</td><td> Tobbi
| Viictor
</td></tr></table>
|-
<h2> Instructions </h2>
| Moses J Bermea  
<h3>Finding questions</h3>
| MJB
<p>Our new forums are great to drill down on specific versions of Firefox. To only see questions about Firefox 4 beta just use this url:
|-
| Jan  
| Jan
|-
| Tobias Markus  
| Tobbi
|}
 
== Instructions ==
===Finding questions===
Our new forums are great to drill down on specific versions of Firefox. To only see questions about Firefox 4 beta just use this url:
https://support.mozilla.com/en-US/questions?tagged=beta
https://support.mozilla.com/en-US/questions?tagged=beta
 
</p><p>you can further modify the list by attaching more specific tags to the url. To only see beta questions on Mac OS 10.6 for example use:  
you can further modify the list by attaching more specific tags to the url. To only see beta questions on Mac OS 10.6 for example use:  
https://support.mozilla.com/en-US/questions?tagged=beta,mac-os-x-106
https://support.mozilla.com/en-US/questions?tagged=beta,mac-os-x-106
 
</p><p>You'll find a list with all tags <a href="https://support.mozilla.com/en-US/forums/contributors/704585">here</a>.
You'll find a list with all tags [https://support.mozilla.com/en-US/forums/contributors/704585 here].
</p><p>Please go through the list and make sure, that no question is left unanswered
 
</p>
Please go through the list and make sure, that no question is left unanswered
<h3>Gathering information about issues</h3>
 
<p>If you see an issue which is new to you, please follow these steps to make sure the QA team can act on it, if its a valid bug.
===Gathering information about issues===
</p>
 
<ul><li> Gather the following details about each issue (you can use <a href="http://etherpad.mozilla.com:9000/beta-investigations">this etherpad</a> to help track the issues and share details with the rest of the team):
If you see an issue which is new to you, please follow these steps to make sure the QA team can act on it, if its a valid bug.
<ul><li> Links to forum threads
 
</li><li> Firefox version(s) affected?  Which operating systems?
* Gather the following details about each issue (you can use [http://etherpad.mozilla.com:9000/beta-investigations this etherpad] to help track the issues and share details with the rest of the team):
</li><li> Which add-ons?
** Links to forum threads
</li><li> Affected site(s)
** Firefox version(s) affected?  Which operating systems?
</li><li> Related bugs from searching Bugzilla
** Which add-ons?
</li><li> How often does it happen?
** Affected site(s)
</li><li> Potential workarounds?
** Related bugs from searching Bugzilla
</li><li> Does this prevent users from using the browser?
** How often does it happen?
</li></ul>
** Potential workarounds?
</li><li> See if you can reproduce the bug on your own computer. Ask someone else on the team if you don't have the necessary hard or software.
** Does this prevent users from using the browser?
</li><li> If you can't find related bugs for an issue and you can reproduce it, file a new bug with steps to reproduce and all the relevant details.  Please ping Cww, zzxc and Topal on IRC when you do this so we know.
* See if you can reproduce the bug on your own computer. Ask someone else on the team if you don't have the necessary hard or software.
<ul><li> Note: if you are filing a security bug, please ping Cww in private.
* If you can't find related bugs for an issue and you can reproduce it, file a new bug with steps to reproduce and all the relevant details.  Please ping Cww, zzxc and Topal on IRC when you do this so we know.
</li></ul>
** Note: if you are filing a security bug, please ping Cww in private.
</li></ul>
 
<h3>Doing further QA work</h3>
===Doing further QA work===
<p>As we figure out details the major issues, there may be followup QA work, if you'd like to get involved in any of these following steps, just offer!  We'll be updating the etherpad with followup things that need doing.  If you need help with these steps, just ask in #sumo or #qa.
 
</p>
As we figure out details the major issues, there may be followup QA work, if you'd like to get involved in any of these following steps, just offer!  We'll be updating the etherpad with followup things that need doing.  If you need help with these steps, just ask in #sumo or #qa.
<ul><li> Finding a regression range
 
</li><li> Testing builds
* Finding a regression range
</li><li> Building a reduced test case
* Testing builds
</li></ul>
* Building a reduced test case
<h2> Next meeting </h2>
 
<p>Thursday, August 26th, 10am PDT in #sumoMtg (1pm Eastern Daylight Time, 7pm CEST).
== Next meeting ==
</p>
 
Thursday, August 26th, 10am PDT in #sumoMtg (1pm Eastern Daylight Time, 7pm CEST).
Wjack2010
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