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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
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Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)
Revision as of 07:06, 23 September 2010
, 23 September 2010→No Email or Telephone Support or Support Response Time
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First, thank you for sending us your issue with Thunderbird and I'm sorry that you are experiencing a problem. We do want to help. Thunderbird is supported by a volunteer community and so doesn't provide email or fax or phone support or a service level agreement or any guaranteed support response time. This email is an exception :-). | First, thank you for sending us your issue with Thunderbird and I'm sorry that you are experiencing a problem. We do want to help. Thunderbird is supported by a volunteer community and so doesn't provide email or fax or phone support or a service level agreement or any guaranteed support response time. This email is an exception :-). | ||
Thunderbird is an open source project and support like writing and documenting the code is done by a mostly volunteer community. The number of users is large but the actual number of contributors i.e. those who help document, support, design and test Thunderbird is much, much smaller. As a result, community contributors are overloaded. This means that sometimes bugs, support requests and documentation requests are missed. Please help out the community in the future by giving as much detail in your support requests as possible and please consider "giving back"/"paying forward" by helping support the Thunderbird community in any way you can including supporting other users, modifying and writing documentation, testing beta builds, etc. | Thunderbird is an free and open source project and support like writing and documenting the code is done by a mostly volunteer community. The number of users is large but the actual number of contributors i.e. those who help document, support, design and test Thunderbird is much, much smaller. As a result, community contributors are overloaded. This means that sometimes bugs, support requests and documentation requests are missed. Please help out the community in the future by giving as much detail in your support requests as possible and please consider "giving back"/"paying forward" by helping support the Thunderbird community in any way you can including supporting other users, modifying and writing documentation, testing beta builds, etc. | ||
Perhaps this will help: | Perhaps this will help: | ||