Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions

Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)

24 bytes added , 21 October 2010

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 Hi X:
-Thank you for posting this problem - as Thunderbird is <b>free open source software</b> we have a number of volunteers who try to help people resolve issues with the Thunderbird software product here on Get Satisfaction; i.e. most Thunderbird support is done by <b>volunteers</b> not by employees so there is <b>no response time guarantee, email, fax or telephone support</b>
+Thank you for posting this problem - as Thunderbird is &lt;b&gt;free open source software</b> we have a number of volunteers who try to help people resolve issues with the Thunderbird software product here on Get Satisfaction; i.e. most Thunderbird support is done by &lt;b&gt;volunteers&lt;/b&gt; not by employees so there is &lt;b&gt;no response time guarantee, email, fax or telephone support</b>
 In order to provide the best possible comments or advice and to save time, the community will need more troubleshooting details (&lt;b&gt;in