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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
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Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)
Revision as of 20:59, 25 October 2010
, 25 October 2010→Troubleshooting details missing
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settings for sending and receiving email - screenshots preferred; your | settings for sending and receiving email - screenshots preferred; your | ||
OS, Thunderbird version and the other details in the README mentioned below</b>). But, I also wanted to suggest these links as we frequently find that problems relate to these issues: | OS, Thunderbird version and the other details in the README mentioned below</b>). But, I also wanted to suggest these links as we frequently find that problems relate to these issues: | ||
0. <a href="http://support.mozillamessaging.com/en-US/kb/Safe+Mode">does Thunderbird work in TB Safe mode</a>? | |||
1. did you upgrade from TB2 where email sending and receiving worked but in TB 3 it doesn't work? | 1. did you upgrade from TB2 where email sending and receiving worked but in TB 3 it doesn't work? | ||
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https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
i.e. | i.e. | ||
firewall and anti-virus software versions if any, Thunderbird version (3.1. | firewall and anti-virus software versions if any, Thunderbird version (3.1.5?, 2.0.0.24?), Operating System (Windows XP?), ISP, mail service provider, POP or IMAP settings including username suitably altered to protect your privacy i.e change jane@domain.com to jne@domain.com, outgoing SMTP mail server setting including username altered so we can't guess your username, what add-ons you have installed if any, exact error message, what you did, what you expected, what happened, etc. | ||
== Create a new topic instead of adding to an existing topic where original problem was solved == | == Create a new topic instead of adding to an existing topic where original problem was solved == | ||