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Bugzilla Talk:Personas: Difference between revisions
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disagree with support being secondary persona
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Foolswisdom (talk | contribs) (disagree with support being secondary persona) |
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I added proposal for two kind of personas, [[Bugzilla:Personas:Robert|Robert]] and [[Bugzilla:Personas:Steve|Steve]]. I based them on my experience with three companies where we used Bugzilla, and usually the senior programers where more like Steve, while we always had some volunteers helping us with Bugzilla work. I also see this in Mozilla project. | I added proposal for two kind of personas, [[Bugzilla:Personas:Robert|Robert]] and [[Bugzilla:Personas:Steve|Steve]]. I based them on my experience with three companies where we used Bugzilla, and usually the senior programers where more like Steve, while we always had some volunteers helping us with Bugzilla work. I also see this in Mozilla project. | ||
--[[User:Gandalf|gandalf]] 10:16, 26 June 2006 (PDT) | --[[User:Gandalf|gandalf]] 10:16, 26 June 2006 (PDT) | ||
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I disagree with support being a secondary role. In open source projects the line between QA and support is often non-existant, and support will have an increasingly important role for open source and Bugzilla to be successful. The support person is the heaviest user of the search and files many bugs. | |||
It would be useful if the personas included the activities for each. | |||
[[User:Foolswisdom|Foolswisdom]] 13:23, 26 June 2006 (PDT) | |||