canmove, Confirmed users
382
edits
Support/Live Chat/Requirements: Difference between revisions
→After the chat has finished
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'''When the chat session ends, the user must see:''' | '''When the chat session ends, the user must see:''' | ||
*A message thanking them for using the service | *A message thanking them for using the service | ||
*'''An ability to get an e-mailed transcript. If not a logged in user, an opportunity to type in an e-mail address must be presented.''' | *'''An ability to get an e-mailed transcript (or printing the session). If not a logged in user, an opportunity to type in an e-mail address must be presented.''' | ||
*'''A post-chat survey''' | *'''A post-chat survey''' | ||
*A button for following up to the forum (P3 requirement) | *A button for following up to the forum (P3 requirement) | ||