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Support/Live Chat/Requirements: Difference between revisions
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→After the chat has finished
| Line 42: | Line 42: | ||
'''When the chat session ends, the user must see:''' | '''When the chat session ends, the user must see:''' | ||
*A message thanking them for using the service | *A message thanking them for using the service | ||
*'''An ability to get | *'''An ability to get a transcript (via e-mail, printout, or any other method). If not a logged in user, an opportunity to type in an e-mail address must be presented.''' | ||
*'''A post-chat survey''' | *'''A post-chat survey''' | ||
*A button for following up to the forum (P3 requirement) | *A button for following up to the forum (P3 requirement) | ||