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Support/Live Chat/Requirements: Difference between revisions
→Administration
| Line 97: | Line 97: | ||
*Set agents' chat limits | *Set agents' chat limits | ||
*'''Have all Room Monitor permissions''' | *'''Have all Room Monitor permissions''' | ||
* | *See chat metrics and be able to search the chat logs (P5 requirement) | ||
** needs spec on which metrics to store -- this implies that a metrics data warehouse/backend is a P1, too? -djst | ** needs spec on which metrics to store -- this implies that a metrics data warehouse/backend is a P1, too? -djst | ||