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Thunderbird/Support/GetSatisfaction/BoilerPlate: Difference between revisions
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Thunderbird/Support/GetSatisfaction/BoilerPlate (view source)
Revision as of 19:16, 30 May 2011
, 30 May 2011→No Email or Telephone Support or Support Response Time
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Please help out the community in the future: | Please help out the community in the future: | ||
* '''by first doing a search for your problem in our support forum and our support knowledge base''' (over | * '''by first doing a search for your problem in our support forum and our support knowledge base''' (well over 50% of community support requests already have answers in our support forum, support knowledge base or elsewhere on the internet): | ||
** http://support.mozillamessaging.com/en-US/search | ** http://support.mozillamessaging.com/en-US/search | ||
** http://getsatisfaction.com/mozilla_messaging/ (type in the search box in the top right) | ** http://getsatisfaction.com/mozilla_messaging/ (type in the search box in the top right) | ||
* '''by giving as much detail in your support requests as possible''' | * '''by giving as much detail in your support requests as possible''' | ||
and please consider "giving back"/"paying forward" by helping support the Thunderbird community in any way you can including supporting other users, modifying and writing documentation, testing beta builds, etc. | |||
Perhaps this will help: | Perhaps this will help: | ||
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OR (if no troubleshooting details given at all) | OR (if no troubleshooting details given at all) | ||
Unfortunately | Unfortunately there were no details given in your support request so we can't give specific problem solving links but perhaps these general links will help: | ||
1. knowledge base | 1. knowledge base | ||
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https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README | ||
in particular does Thunderbird work in TB Safe mode: http://support.mozillamessaging.com/en-US/kb/Safe+Mode ? ; firewall and anti-virus software versions if any, Thunderbird version (3.1.10?), Operating System (Windows XP?), ISP, mail service provider, incoming settings for POP or IMAP and outgoing SMTP settings (screenshots preferred) | in particular does Thunderbird work in TB Safe mode: http://support.mozillamessaging.com/en-US/kb/Safe+Mode ? ; firewall and anti-virus software versions if any, Thunderbird version (3.1.10?), Operating System (Windows XP?), ISP, mail service provider, incoming settings for POP or IMAP and outgoing SMTP settings (screenshots preferred) | ||
and please email me the link to your support request | |||
and I'll do my best to get the community to help you. | |||
== Removing Replies that contain attacks and/or profanity == | == Removing Replies that contain attacks and/or profanity == | ||